Application Support Engineer

Apptium Technologies; Reston (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary and Compensation

Annual Bonus Based on Personal Performance

Medical, Dental, and Vision Insurance

401(k) with Company Match

Flexible Time Away

Employee Referral Program

Job summary

A technology services provider in Reston, VA is seeking an Application Support Engineer for on-site application support. The role involves diagnosing and resolving technical issues while ensuring customer satisfaction. Ideal candidates will have relevant experience or education and strong problem-solving skills. The position offers competitive salary, annual bonuses, and comprehensive health benefits in a collaborative work environment.

Qualifications

• Strong troubleshooting and diagnostic skills across applications and infrastructure.
• Hands-on experience with tools for logging, monitoring, and alerting.
• Experience working with end users to understand requirements.

Responsibilities

• Deliver high-quality software application support to customers.
• Investigate, diagnose, and resolve complex technical issues.
• Communicate effectively with stakeholders throughout the support lifecycle.

Skills

Troubleshooting and diagnostic skills

Analytical and problem-solving skills

Experience with logging and monitoring tools

Experience with programming or scripting languages

Documentation skills for technical concepts

Education

Associates or Bachelor's degree in a related field

4+ years of directly related professional experience

Tools

JIRA

Confluence

SQL

Job description

*This is an ON-SITE position at our Reston, VA office*

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality, resolution efficiency, and customer satisfaction. The engineer independently investigates, diagnoses, and resolves complex technical issues, applying strong analytical and problem-solving skills to develop effective and innovative solutions. Working with minimal supervision, the role requires ownership of issues from initial triage through resolution, as well as clear communication with stakeholders throughout the support lifecycle.

Qualifications and Skills:

• Associates or Bachelors degree in a related field, or 4+ yrs of directly related professional experience.
• Strong troubleshooting and diagnostic skills across application stacks, integrations, and underlying infrastructure components.
• Hands‑on experience with logging, monitoring, and alerting tools to identify and resolve system and application issues.
• Troubleshooting expertise and an aptitude for complex technical problem solving.
• Experience working with end users and the customer to understand current and future requirements for the program to include: wireframes, mockups, and conceptual designs.
• Ability to identify risks, dependencies, and opportunities across multiple projects and communicate them effectively to stakeholders.
• Strong documentation skills with the ability to clearly communicate complex technical concepts to both technical and non‑technical audiences.
• Preferred: Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.
• Preferred: 1–3 years of relevant application support experience.
• Preferred: Hands‑on experience with one or more programming or scripting languages (Java, Golang, or Python), SQL and relational databases, Linux environments, and distributed or multi‑tier system architectures.

WHAT’S IN IT FOR YOU?

• Competitive Salary and Compensation
• Annual Bonus Based on Personal Performance
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Employer‑Paid Life Insurance and AD&D
• 100% Employer‑Paid Short‑Term and Long‑Term Disability Coverage
• Flexible Time Away
• Paid Holidays
• Fun Fit Fridays Promoting Employee Health and Wellness
• Collaborative Work Environment
• Employee Referral Program

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E‑Verify program.

Apptium Technologies (Headquarters)
12120 Sunset Hills Road, Suite 250 Reston, Virginia 20190, T: 703-376-3580

Apptium Technologies Canada
125 Commerce Valley Dr W, 8th floor
Markham, ON L3T 7W4
T: [phone]