Application Support Engineer

Inn-Flow; Raleigh (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Short-Term Disability & Life Insurance

Job summary

Inn-Flow is seeking an Application Support Engineer (Level 3) to provide backend-focused support for enterprise applications. The role emphasizes advanced troubleshooting of production issues, optimizing SQL objects, and ensuring system stability.

Occasional customer interaction may be required to resolve issues promptly. You will work with SQL Server, .NET, and React across the stack, monitor performance, and collaborate with development teams to implement durable fixes.

Qualifications

• 3+ years of experience in application or production support
• Strong hands-on experience with Microsoft SQL Server
• Advanced SQL troubleshooting and performance tuning skills
• Exposure to .NET and React applications, with the ability to read code and trace issues

Responsibilities

• Provide Level 3 application support for enterprise systems
• Lead investigation and resolution of complex production issues
• Analyze and optimize existing SQL queries, stored procedures, and indexes
• Perform controlled data validation and corrections in SQL Server
• Diagnose issues across the full application stack — SQL Server, .NET, and React
• Monitor application and database performance and drive root cause analysis
• Partner with development teams on defect resolution and long-term fixes
• Occasionally engage with customers to clarify issues and communicate resolutions
• Document root causes, permanent fixes, and support procedures

Skills

SQL Server

Advanced SQL

.NET

React

Production support

Performance tuning

Job description

At Inn-Flow, we’re more than a hotel software company - we’re a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience.

Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we’re expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.

Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work.

At Inn-Flow, you’ll have the opportunity to do meaningful work, grow your career, and be part of a company that’s shaping the future of hospitality technology.

About the Role

We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.

Key Responsibilities

• Provide Level 3 application support for enterprise systems
• Lead investigation and resolution of complex production issues
• Analyze and optimize existing SQL queries, stored procedures, and indexes
• Perform controlled data validation and corrections in SQL Server
• Diagnose issues across the full application stack — SQL Server, .NET, and React
• Monitor application and database performance and drive root cause analysis
• Partner with development teams on defect resolution and long‑term fixes
• Occasionally engage with customers to clarify issues and communicate resolutions
• Document root causes, permanent fixes, and support procedures

Required Qualifications

• 3+ years of experience in application or production support, including Level 3 responsibilities
• Strong hands‑on experience with Microsoft SQL Server
• Advanced SQL troubleshooting and performance tuning skills
• Experience reviewing execution plans and optimizing existing database objects
• Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
• Strong understanding of application architecture, data flows, and integrations
• Proven ability to independently resolve complex technical issues
• Strong analytical, communication, and problem‑solving skills

Preferred

• Experience supporting enterprise or SaaS applications
• Familiarity with Azure environments
• Experience with New Relic or similar application performance monitoring tools
• Experience using AI‑assisted development tools such as Cursor, Claude, or GitHub Copilot

Why You’ll Love Working at Inn-Flow

We believe great work starts with taking great care of our people.

At Inn-Flow, you’ll enjoy:

Benefits

• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match

Time Off & Flexibility

• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in‑office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)

Work Environment & Culture

• A beautiful, modern office in downtown Raleigh
• Employer‑paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all‑hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other

Equal Opportunity Employer

Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any othernon-businessconsideration. We stand firmly against discrimination and harassment in any form.