Application Support Engineer

Fora Financial; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Fora Financial is seeking an Application Support Engineer to deliver front-line and advanced support for our loan management platform. You will diagnose, troubleshoot, and resolve issues in a cloud-based environment while collaborating with users, product, and engineering teams.

The role involves data analysis with SQL Server, supporting .NET/C# applications, and utilizing Azure cloud services and Azure DevOps for incident management.

Qualifications

• 3+ years of experience in technical support, application support, or production support.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• Excellent customer service and communication skills, with the ability to explain technical issues clearly.

Responsibilities

• Serve as a primary point of contact for technical application support, diagnosing and resolving issues.
• Triage incoming support cases, determine severity and impact, and manage issues through resolution.
• Investigate and resolve data issues using SQL Server, including writing queries to analyze data discrepancies.
• Support and troubleshoot applications built on the .NET/C# framework, focusing on issue resolution.
• Monitor, investigate, and document application issues within Azure cloud environments.
• Use Azure DevOps to log, track, and update incidents and work items.
• Escalate complex issues to engineering with clear reproduction steps and findings.
• Validate fixes and communicate resolution updates to users.
• Support application releases with smoke testing and post-deployment validation.
• Create and maintain support documentation and runbooks.

Skills

Technical support

Application support

Production support

Education

Bachelor's degree in Computer Science or IT

Tools

Azure DevOps

SQL Server

Azure Cloud

Job description

We are seeking a Application Support Engineer to provide front-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud-based environment.

This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.

Key Responsibilities

• Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues.
• Triage incoming support cases, determine severity and impact, and manage issues through resolution.
• Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies.
• Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development.
• Monitor, investigate, and document application issues within Azure cloud environments.
• Use Azure DevOps to log, track, and update incidents, defects, and support-related work items.
• Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings.
• Validate fixes and communicate resolution updates clearly to users.
• Support application releases by assisting with smoke testing, post-deployment validation, and user communications.
• Create and maintain support documentation, runbooks, and knowledge base articles.
• Manage multiple active support cases while meeting response and resolution expectations.

Required Technical Knowledge

• Strong experience supporting applications built with .NET / C#.
• Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications.
• Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams.
• Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction.
• Familiarity with application logging, monitoring, and basic performance troubleshooting.

Qualifications & Skills

• 3+ years of experience in technical support, application support, or production support roles.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm, organized, and effective while handling multiple issues and priorities.
• Collaborative mindset and comfort working closely with engineering and product teams.
• Experience working in an Agile or fast-paced support environment is a plus.

Competitive Base Salary- $70,000 - $85,000 based on experience

Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan.

Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

While we work very hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for success in each Fora Financial Team member.
Equal Opportunity Statement

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact [e-mail] .