Application Support Engineer

Ness Digital Engineering; Georgia (VT); On-site; Full time

Job summary

Ness Digital Engineering is seeking skilled professionals for Application Operations focusing on AWS. The role involves managing cloud applications, troubleshooting issues, and automating processes. Join a vibrant team that values innovation and provides career support while engaging in impactful projects with industry-leading clients.

Qualifications

• 5+ years of relevant experience in a DevOps or Operations team.
• Strong exposure to AWS and managing cloud-based applications.
• Experience with scripting languages such as Python, Perl, and others.

Responsibilities

• Manage complex applications hosted on the cloud.
• Support application maintenance and troubleshoot failures.
• Automate processes using various scripting languages.

Skills

Problem solving

Analytical skills

Communication

Containerized application management

Automation

Scripting

Education

Bachelor's degree in Computer Science or related field

Tools

APM tools (e.g., AppDynamics, Dynatrace)

Automation tools (e.g., Ansible, Python)

Cloud services (e.g., EC2, S3)

Job description

Ness Digital Engineering provided pay range

This range is provided by Ness Digital Engineering. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $42.00/hr

Life at Ness:

At Ness, people come first. Here, you'll be part of a vibrant team that values curiosity, innovation, and growth. We work with industry-leading clients on projects that truly make an impact while supporting every team member in carving out their unique career path. With resources for learning, certifications, and hands-on experiences, Ness offers you more than just a job—it’s a place where your ideas, ambition, and well-being matter.

Description

We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Nice Customer Services, a team of software engineers re-inventing Application Operations.

This position is for US development center.

What you get to do

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

Responsibilities:

• Managing Complex Applications hosted on cloud
• Support Application maintenance activities
• Managing Daily data processing & troubleshoot failures
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes.
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Provide on-call off hour support and flexible to work in 24*7 shift environment

Qualifications & Skills Sets :

• 5+ years of relevant experience
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• OS level knowledge (Windows or Linux)
• Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
• Good understanding on Networking , Load balancers
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck,

Additional Skills Desired:

• Cloud / Application level Security experience
• experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Information Technology, and Finance

• Industries

  Software Development, IT System Custom Software Development, and IT Services and IT Consulting

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