Application Support Engineer

United Software Group Inc; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

United Software Group Inc. seeks a skilled technical support engineer in Dallas to investigate and drive resolution of client issues, collaborating with Marquee engineering teams and external clients. You will serve as the escalation point for L1 issues and help shape roadmap for portfolio analytics.

You will create runbooks, code snippets, and tooling scripts, while communicating clearly with stakeholders and clients to maintain trust and satisfaction.

Qualifications

• Proficient in Java and Python with ability to debug API calls and write client-focused snippets.
• Experience creating scripts or utilities to automate common support tasks.
• Knowledge of UI and API integration concepts to assist client integrations.

Responsibilities

• Investigate and drive support resolutions for senior external clients and internal stakeholders.
• Collaborate with engineering teams to resolve client issues and influence product roadmap for portfolio analytics.
• Create documentation, runbooks, and code snippets to share with clients and internal teams.

Skills

Java

Python

Debugging APIs

Scripting for tooling

UI/API integration

Client communication

Job description

Investigate and drive support resolution with senior external clients, internal stake holders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)

Work closely with the engineering team to drive resolution of client issues.

Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.

Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:

• Must be comfortable coding in Java, Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
• Must have a basic knowledge of UI and API integration.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
• Past experience working with any of equities, portfolio construction, portfolio optimization, factor analytics, hedging, trade and risk management tools, financial services, hedge funds, investment banks, stock markets, quantitative investing would be valuable but not mandatory