Application Support Engineer

firstPRO US; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

firstPRO US is seeking an experienced IT support professional to join our enterprise operations in the Boston area. The ideal candidate has 2–5+ years in application or production support, excels in fast-paced teams, and can troubleshoot complex multi-system issues with strong communication.

You'll collaborate across cross-functional teams, assist with incident management, and work with Salesforce to support day-to-day activities while continuously improving user experience and reducing

Qualifications

• 2–5+ years of experience in application or production support within enterprise environments.
• Proven ability to thrive in fast-paced, high-performing team settings.
• Strong analytical and troubleshooting skills with a focus on complex multi-system issues.
• Experience assisting with incident management and collaborating effectively across cross-functional teams.
• Hands-on experience with Salesforce, supporting day-to-day operational activities.
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalating appropriately
• Proactive problem-solver with a focus on reducing recurring issues and improving user experience
• Support case management processes, including coordinating with vendors to escalates and resolve product defects
• Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
• Strong time management skills with the ability to prioritize and manage multiple support requests effectively
• Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
• Experience working within ITIL best practices

Skills

Application support

Production support

Salesforce

Incident management

Cross-functional collaboration

Analytical skills

Troubleshooting

Communication

Time management

Problem-solving

ITIL

Tools

Integration tools

Job schedulers

Job description

• 2–5+ years of experience in application or production support within enterprise environments
• Proven ability to thrive in fast-paced, high-performing team settings
• Strong analytical and troubleshooting skills with a focus on complex multi-system issues
• Experience assisting with incident management and collaborating effectively across cross-functional teams
• Hands-on experience with Salesforce, supporting day-to-day operational activities.
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalating appropriately
• Proactive problem-solver with a focus on reducing recurring issues and improving user experience
• Support case management processes, including coordinating with vendors to escalates and resolve product defects
• Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
• Strong time management skills with the ability to prioritize and manage multiple support requests effectively
• Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
• Experience working within ITIL best practices

Preferred

• Familiarity with integration tools and job schedulers