Application Support Engineer

Alexander Technology Group; Boston (MA); Hybrid; USD 95,000 - 138,000; Full time

Job summary

An innovative firm is seeking a motivated Application Support Engineer to join their Technical Operations team. This role involves supporting critical applications, ensuring smooth release deployments, and troubleshooting complex issues. The ideal candidate will have a blend of technical expertise and strong communication skills, working in a hybrid environment. You will have the opportunity to use cutting-edge tools like Control-M and Snaplogic while collaborating with development teams to enhance application monitoring. If you're ready to make a significant impact in a dynamic setting, this role is perfect for you.

Qualifications

• Strong experience in SQL for data troubleshooting.
• Proficient in Control-M for workflow monitoring.
• Familiarity with Snaplogic for integrations.

Responsibilities

• Monitor and troubleshoot production applications for high availability.
• Manage integrations using Snaplogic and Control-M.
• Collaborate with teams to optimize observability platforms.

Skills

SQL

Control-M

Linux

ServiceNow

Git

Jenkins

Terraform

Grafana

Prometheus

Snaplogic

Job description

Join to apply for the Application Support Engineer role at Alexander Technology Group

1 week ago Be among the first 25 applicants

Join to apply for the Application Support Engineer role at Alexander Technology Group

If interested, please email Ian Ostberg @[e-mail] with a current resume and upcoming availability.

Application Support Engineer (Control-M)

Boston, MA (Hybrid)

• Candidates with Control-M Application Support experience in a Financial Services Production Environment are highly encouraged to apply
• Candidates must be local to Boston - requires at least 1 day/week onsite
  
  

Job Description

Our client is seeking a highly motivated Application Support Engineer Contractor to join our Technical Operations team. The ideal candidate will be responsible for supporting critical applications, ensuring smooth release deployments, troubleshooting complex issues, and maintaining operational excellence. This role requires a blend of technical expertise, analytical skills, and strong communication.

Key Responsibilities

• Monitor, support, and troubleshoot production applications to ensure high availability and performance
• Use Control-M and other orchestration tools to monitor and manage workflow processes effectively
• Operate and manage integrations using the Snaplogic platform (low code/no code) as part of day-to-day operations
• Work with ServiceNow or similar ticketing systems to track incidents, requests, and changes
• Manage and follow change management workflows for safe and compliant release deployments
• Write and troubleshoot SQL queries to identify and resolve data-related issues
• Utilize Linux to investigate application and system-level issues
• Apply knowledge of Terraform in AWS cloud environments for infrastructure as code
• Collaborate with development teams to implement and optimize modern observability platforms such as Grafana, Prometheus, or DataDog for application monitoring and alerting
• Frequently participate in an on-call rotation, including weekends, to resolve production issues promptly
  
  

Skills You Bring:

• Strong experience with SQL for querying and troubleshooting data-related problems
• Experience with Control-M or similar orchestration tools to monitor workflows
• Proficiency in Linux for command-line operations and log analysis
• Familiarity with ServiceNow or equivalent ticketing systems
• Proficiency in Git for version control and collaboration
• Hands-on experience with Jenkins pipeline configuration and management
• Knowledge of Terraform and AWS cloud infrastructure
• Expertise in monitoring and observability tools such as Grafana, Prometheus, or DataDog
• Understanding of financial services applications and terminology (preferred)
• Familiarity with Snaplogic or similar low code/no code integration platforms
• Strong analytical and problem-solving skills with the ability to work under pressure
• Excellent verbal and written communication skills for interacting with stakeholders at all levels
  
  

Schedule and Flexibility

• Shift begins at 11:00 AM, ensuring coverage into later hours
• On-call rotations, including weekends, are a frequent requirement, flexibility is essential
  
  

Preferred Qualifications

• Experience working in financial institutions or with financial applications
• Knowledge of operational best practices in regulated environments
  
  

If interested, please email Ian Ostberg @[e-mail] with a current resume and upcoming availability.ATG456

*MONATG*

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Alexander Technology Group by 2x

Sign in to set job alerts for “Application Support Engineer” roles.

Technical Support Engineer - Tier 1 - Central Time Zone

Technical Support Engineer, Amazon Robotics Technical Support

Boston, MA $95,000.00-$138,000.00 2 weeks ago

Technical Support Engineer, Amazon Robotics Technical Support

Boston, MA $67,200.00-$150,300.00 5 days ago

Boston, MA $79,538.68-$118,661.11 2 weeks ago

Technical Support Engineer, Amazon Robotics Technical Support

North Reading, MA $67,200.00-$150,300.00 5 days ago

Technical Support Engineer, Amazon Robotics Technical Support

Boston, MA $76,000.00-$96,000.00 1 month ago

Senior Technical Support Engineer / Escalation Engineer

Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

IT Application Support and Data Analyst- Stoughton

Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Application Support Specialist I, Supply Chain Admin

Technical Support Engineer II, Amazon Robotics

Senior HPC Technical Support Engineer – Ethernet

Westford, MA $108,000.00-$201,250.00 2 weeks ago

Technical Support Engineer – Top 7 AI Startup

Needham, MA $90,000.00-$130,000.00 1 month ago

Boston, MA $98,400.00-$120,000.00 3 days ago

Product Support Engineer - AR Hardware and Controls , Amazon Robotics Technical Support (ARTS)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.