Application Support Developer

RQI Partners, LLC; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

A leading company dedicated to improving cardiac arrest survival rates seeks a passionate Application Support Developer. This mid-senior level role requires expertise in Java, AWS, and various databases, involving tasks such as automating reports and technical support. Join a mission-focused team where your skills will directly impact lives.

Benefits

Generous PTO & Holidays

Remote Work Environment

Comprehensive Medical, Dental and Vision

401k with Employer Match

Tuition Reimbursement

Professional Development Opportunities

Eligibility for Annual Bonus

Qualifications

• Minimum 5 years of experience in a similar role.
• Proficiency in listed programming languages.
• Ability to manage Level II and III support cases.

Responsibilities

• Resolve escalated L2 cases and debug L3 issues.
• Automation of customer reports to reduce manual work.
• Building and maintaining internal dashboards in Power BI.

Skills

Java

Rest

Microservices

AWS

PHP 8

Laravel Framework

RDBMS

Database Manipulation

Application Performance Analysis

Communication Skills

Automation

Education

Bachelor's degree in computer science or information technology

Tools

Salesforce

Jira

Confluence

Job description

Join to apply for the Application Support Developer role at RQI Partners, LLC

Join to apply for the Application Support Developer role at RQI Partners, LLC

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Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission — and making it their business.

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission — and making it their business.

RQI Partners, a partnership between the American Heart Association and Laerdal Medical, is growing and seeking qualified candidates to propel a bigger, bolder, and trailblazing impact.

We invite you to review the requirements of the position below. If the opportunity to shape, promote, and amplify initiatives that improve cardiac arrest survival rates inspires you, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

Position Overview:

Support RQIP program delivery by resolving technical issues and enabling data-driven decisions. Provide integrated platform and business metrics to automate reporting, measure development impact, and monitor customer health.

Position Holder is Accountable For:

• Resolve VA escalated L2 cases and debug L3 issues, following checker procedures and FedRAMP security requirements for all DB modifications
• Work with ITD system analyst to automate customers reports to reduce manual work
• Perform second-level problem determination, incident resolution, and periodic platforms health checks.
• Identify emerging issues and trends for all supported platforms.
• Building and maintaining internal integrative dashboards in Power BI.
• Automating ITD tasks.
• Provide technical support for both internal and external customers.
• Collect information, test, and provide root cause documentation.
• Manage and coordinate communication with customers, RQIP support and field teams.
• Participate in creating system guidelines and manuals for the organization.
• Gain understanding across IT tools to guide and coach team on best practices on continuous improvement.
  
  

Required Skills and Competencies:

• Bachelor's degree in computer science or information technology.
• Minimum 5 years of experience in a similar role.
• Extensive knowledge and experience in supporting multiple applications.
• Ability to respond to and resolve Level II and Level III support cases efficiently.
• Willingness to act as the final point of escalation for support requests.
• Proficiency in Java, REST, Microservices (AWS), RDBMS (preferably MySQL), PHP 8, and the Laravel Framework.
• Experience with database manipulation and querying.
• Experience standing up automations using server-based languages.
• Experience in application performance analysis.
• Excellent communication skills and coordination skills, particularly in working with internal and external resources, and the ability to quickly understand complex business problems.
• Skilled in conducting engineering processes and standard work, including verification and qualification procedures.
• Skilled in providing operational support for generating data files, databases, reports, etc. in
• daily operations.
• Ability to understand technical documents and follow standard operating procedures to support business configuration requirements across various technical services/systems.
• Ability to accommodate global time zone (mainly early meetings) and collaborate effectively across different regions.
• Familiarity with Salesforce, Jira, and Confluence is preferred.
• Familiarity with Agile SAFE and an understanding of CI/CD processes is preferred.
  
  

The estimated annual base salary for this position is $80,000-$85,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

RQIP Benefits Include:

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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