Application Support Consultant

CIBC US; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive compensation

Job summary

CIBC US is seeking an Application Support Consultant to join the Capital Markets Technology group in New York. You will provide production support for fixed income applications, handling complex issues and guiding incident resolution with traders and developers.

The role offers a hybrid work model with 4-5 days on-site in New York and some remote days, plus interaction with traders and IT teams to ensure stable, compliant services.

Qualifications

• Experience supporting a Front Office Trading Application (Fixed Income exposure preferred).
• Strong trouble-shooting ability with server logs, scripts, and day-to-day debugging.
• Familiarity with Bloomberg TOMS or Broadway and Unix environments.

Responsibilities

• Identify and resolve high to critically complex production problems for support of applications.
• Collaborate with Business Analysts and Developers on bug fixes and new releases.
• Establish and maintain healthy relationships with business lines and external vendors; restore service during outages.

Skills

Front Office Trading Application

Bloomberg TOMS

Broadway

Unix

Python/Shell

SQL

Vendor coordination

Education

Bachelor's degree in Computer Science or relevant field

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you’ll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 4-5 day per week on-site, while other days will be remote.

How You’ll Succeed

• Problem Resolution: Identify and resolve high to critically complex production problems for support of applications. Make decisions and think critically when solving problems.
• Collaborate: Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio. Advise on and research all aspects of effective and efficient application or technical service delivery.
• Relationship Management: Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance. Communicate effectively with others verbally, recognizing that its more than just language but tone and style. Influence others to impact decisions and behaviors internally and with external vendors.
• Monitoring: Monitor and analyze services to identify opportunities for improvement and recommend solutions.

Who You Are

• You can demonstrate experience with: 3 - 5 years of supporting a Front Office Trading Application (Fixed Income exposure preferred) and working with Traders directly with their questions/inquiries. Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs. You having working knowledge of the following trading systems: Bloomberg TOMS or Broadway. Expertise navigating a Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required. Have used and/or configured ITRS real-time monitoring tool.
• You have a degree. in Computer Science or a relevant field.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000- 140,000 USD for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees’ needs, including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidaysand 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

NY-New York, 300 Madison Ave Fl 5

Employment Type

Regular

Weekly Hours

40

Skills

Ad Hoc Reporting, Applications Support, Bloomberg Terminal, Bug Fix, Facilitation, Personal Initiative, Structured Query Language (SQL), Teamwork, UNIX Environment, Unix Operating Systems