Application Support Consultant

Radiometer; Brea (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus/incentive pay

Medical/dental/vision insurance

401(k)

Job summary

Radiometer, a Danaher operating company, is seeking an Application Support Consultant to provide operational support for business applications, ensuring system availability and timely incident resolution. This on-site role reports to the Senior Support Manager and is based in Brea, CA or New Brighton, MN.

You will manage tickets, administer user access, monitor critical apps, and document solutions while collaborating with global IT teams.

Qualifications

• Bachelor’s or Associate degree in IT or a related field.
• 1+ years of IT support or service desk experience.
• Experience using ticketing or IT service management systems.
• Fluent English communication in a global environment.
• Willingness to travel up to 10% domestically and internationally.

Responsibilities

• Manage Request for Service tickets and provide timely incident response, troubleshooting, and resolution to ensure business continuity.
• Perform application administration tasks, including user access management and operational support activities.
• Monitor critical business applications, investigate system alerts, and coordinate issue resolution with specialized support teams.
• Support and maintain applications within the assigned responsibility area, ensuring reliable day-to-day operations and service performance.
• Create and maintain user guides, knowledge base articles, and internal incident resolution documentation while collaborating with Service Desk teams, business users, super users, and technical specialists globally.

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Microsoft Dynamics 365 ERP/CRM

Rillion

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. Learn about the Danaher Business System which makes everything possible.

The Application Support Consultant is responsible for providing operational support for business applications, ensuring system availability, business continuity, and timely resolution of user requests and incidents. This role supports global business users through incident management, system administration, monitoring activities, documentation maintenance, and collaboration with IT teams to deliver reliable and efficient application services. This position reports to the Senior Support Manager and is part of the IT Global Business Systems Support Team located in Brea, CA or New Brighton, MN and will be an on-site role.

In this role, you will have the opportunity to:

• Manage Request for Service tickets and provide timely incident response, troubleshooting, and resolution to ensure business continuity.
• Perform application administration tasks, including user access management and operational support activities.
• Monitor critical business applications, investigate system alerts, and coordinate issue resolution with specialized support teams.
• Support and maintain applications within the assigned responsibility area, ensuring reliable day-to-day operations and service performance.
• Create and maintain user guides, knowledge base articles, and internal incident resolution documentation while collaborating with Service Desk teams, business users, super users, and technical specialists globally.

The essential requirements of the job include:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
• 1+ years of experience in IT support, application support, service desk, or a related role.
• Experience using ticketing or IT service management systems to manage incidents and service requests.
• Basic understanding of business applications, user administration, and troubleshooting methodologies.
• Fluent English communication skills, both written and verbal, for collaboration in a global environment.
• Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel up to 10% domestically and internationally as required.
• It would be a plus if you also possess previous experience in: ITIL-based support processes, including Incident, Problem, or Knowledge Management.
• Microsoft Dynamics 365 ERP / CRM, Rillion, or other enterprise business applications.
• Working in a global organization or within a regulated environment such as medical devices, life sciences, or manufacturing.

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range OR the hourly range for this role is $85KUSD-$95KUSD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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