Application Support Analyst- SalesForce

Genesis10; Cottage Grove (MN); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to join their dynamic team. This role offers the opportunity to provide exceptional customer service while resolving technical issues for a diverse retail network. You'll collaborate with colleagues to enhance processes and utilize tools like Salesforce and ServiceNow to manage customer interactions. With a flexible work schedule, including the option for remote work after training, this position is perfect for those passionate about delivering quality support. Join a supportive environment where your contributions will make a significant impact on client satisfaction and operational efficiency.

Benefits

Flexible Work Schedule

Comprehensive Benefits

401(k) Plan

Collaborative Work Environment

Remote Work Options

Qualifications

• Minimum of one year of Salesforce experience required.
• Strong customer-focused mindset and problem-solving skills.

Responsibilities

• Provide technical support via phone and Microsoft Teams.
• Resolve issues while maintaining high service level agreements.

Skills

Salesforce

Critical Thinking

Problem-Solving

Customer Service

Time Management

Tools

Salesforce

ServiceNow

Postman

Job description

Employer Industry: Staffing and Recruitment Services

Why consider this job opportunity:

1. Hourly pay rate up to $38
2. Flexible work schedule options, including a 4x10 workweek for evening and weekend support
3. Comprehensive benefits including medical, dental, vision, and 401(k)
4. Access to a wide range of clients and career advancement opportunities within the employer
5. Supportive and collaborative work environment focused on continuous improvement
6. Opportunity to work remotely after initial training period

What to Expect (Job Responsibilities):

1. Provide technical support to the retail network via phone and Microsoft Teams
2. Resolve issues while maintaining high service level agreements
3. Collaborate with team members to achieve common goals and improve processes
4. Utilize Salesforce to manage customer interactions and support requests
5. Offer solutions to prevent repeat service issues and enhance customer experience

What is Required (Qualifications):

1. Minimum of one year of Salesforce experience with demonstrated critical thinking and problem-solving skills
2. Customer-focused mindset with a passion for delivering exceptional service
3. Experience working in a support role, preferably with ServiceNow
4. Ability to work flexible hours, including evenings and weekends as needed
5. Strong time management skills with an emphasis on efficiency

How to Stand Out (Preferred Qualifications):

1. Salesforce Admin certification and Salesforce Service Cloud certification
2. Experience with APIs and Postman to enhance operational efficiency
3. Previous experience in a technical support or customer service role

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.