Application Support Analyst | Prestigious Credit Union

Howard-Sloan Search; Neenah (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Pension plan (11%)

Vision insurance

Job summary

A leading recruitment agency in Neenah, WI is seeking an experienced Application Support Analyst to serve as a technical expert for Document Management systems. This full-time role involves collaboration across departments to optimize functionality and support IT needs. Ideal candidates will possess 3+ years in IT and experience with OnBase/Nautilus. The position offers a competitive salary range of $70,000 to $90,000 annually, along with medical, vision insurance, and a pension plan.

Qualifications

• 3+ years of experience in an IT environment.
• Experience implementing, integrating, and supporting secure applications.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Serve as the technical subject matter expert for Document Management and Workflow system.
• Collaborate with business line leaders to optimize application functionality.
• Create and maintain technical documentation for training.

Skills

Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server)

OnBase/Nautilus experience

Familiarity with networking concepts

Education

Associate’s degree in information systems or related field

Bachelor’s degree in IT or related field

Tools

OnBase/Nautilus

SQL

Windows Server

Job description

Application Support Analyst

Location: Neenah, WI

Base Pay Range

$70,000.00 - $90,000.00 per year

Key Responsibilities

• Serve as the technical subject matter expert for Document Management and Workflow system (OnBase/Nautilus), staying current on updates and enhancements.
• Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience.
• Install, upgrade, and configure applications to meet business and IT support needs.
• Support disaster recovery planning and ensure systems are available and secure during critical operations.
• Coordinate and facilitate change management processes with IT teams and business stakeholders.
• Create and maintain technical documentation for use in support and training.
• Work with IT leadership to configure application settings and integrations.
• Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards.
• Assist with general IT support, including helping employees and members with online banking and other system-related inquiries.

Qualifications

• Associate’s degree in information systems or related field required; Bachelor’s degree in IT or related field preferred.
• 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues.
• Experience implementing, integrating, and supporting secure, high‑availability applications.
• Experience working with business users, vendors, and IT teams to deliver technology solutions.
• Working knowledge of applications and systems used in financial services; OnBase/Nautilus experience preferred.
• Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software.
• Familiarity with networking concepts, virtualization, web services, and automation tools.
• Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments.
• Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed.

Top Skills

• Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server)
• OnBase/Nautilus experience highly preferred.
• Familiarity with networking concepts, virtualization, web services, and automation tools.

Benefits

• Medical insurance
• Pension plan (11%)
• Vision insurance

Other Information

Full‑time employment. Seniority level: Not Applicable.

Job function: Information Technology. Industries: Banking.

Travel: local. Working hours: irregular (nights, weekends, holidays) as needed.

Referrals increase your chances of interviewing at Howard‑Sloan Search by 2×.