System Analyst

Summit Credit Union; Town of Cottage Grove (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Summit Credit Union is seeking a Systems Analyst to manage applications, servers and workstations through their lifecycle—requirements, testing, deployment, maintenance, troubleshooting and decommissioning. You will ensure reliable operations and coordinate with stakeholders and vendors to deliver smooth transitions.

The role includes day-to-day technical support, incident management, change planning with test plans, and maintaining runbooks and run documentation.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field.
• Four or more years supporting production systems in enterprise/financial environments.
• Hands-on Microsoft Windows Server administration; Linux and/or AIX experience.
• Experience with relational databases and unstructured data.
• Experience supporting application stacks and vendor solutions.
• Experience with IT service management tools.
• Basic scripting or automation skills for operational tasks.
• Ability to independently support multiple production systems, owning availability and runbooks.
• Participates in IT on-call rotation and incident resolution.

Responsibilities

• Manages assigned applications, servers and workstations through their lifecycle: requirements, testing, deployment, maintenance, troubleshooting and decommissioning.
• Provides day-to-day technical support, coordinates with business stakeholders and vendors, and contributes to project delivery and testing.
• Maintains operational documentation and runbooks.
• Contributes to incident handling, change planning with test plans, and post-mortems where applicable.
• Ensures regulatory and security requirements are met in daily operations.

Skills

Windows Server

Linux

AIX

Relational databases

Scripting/Automation

ITSM tools

Vendor coordination

Incident management

On-call

Runbooks

Education

Associate degree in IT/CS

Job description

The Systems Analyst manages assigned applications, servers and workstations through their lifecycle — requirements, testing, deployment, maintenance, troubleshooting and decommissioning. This role provides day-to-day technical support, coordinates with business stakeholders and vendors, contributes to project delivery and testing, and maintains operational documentation and runbooks.

Expected Outcomes

• Reliable operations. Assigned systems are available and meet business expectations.
• Effective incident & problem handling. Incidents are diagnosed, escalated appropriately, and resolved with clear documentation and root-cause follow-up.
• Disciplined change execution. Upgrades, patches and deployments are planned and executed with clear test plans and minimal disruption.
• Trusted user support. Business users receive consultative, timely support and guidance.
• Operational readiness and compliance. Runbooks and procedures are current and work adheres to regulatory and security requirements

Selection Criteria:

• Associate degree in Information Technology, Computer Science, or a related field
• Four or more years supporting production systems in enterprise or financial environments; or combination of applicable work experience, education, and certification.
• Hands-on Microsoft Windows Server administration; experience with Linux and/or AIX.
• Experience with relational databases as well as unstructured and semi-structured data
• Experience supporting application stacks and vendor solutions.
• Experience with IT service management tools.
• Basic scripting or automation skills for operational tasks.
• Demonstrated ability to independently support multiple production systems, owning availability, runbooks and test plans, vendor coordination, patching and upgrades, backup validation, and incident post-mortems.
• Participates in the IT on-call rotation and responsible for incident resolution.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.

Additional Information:

• Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
• Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.