Application Support Analyst - Healthcare - $65K (Madison CT)

Course; Madison (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

A growing technology company in Madison, CT, is seeking an Application-side Software Support professional. The role focuses on providing software support, testing new releases, and requires experience in SQL queries or Crystal Reports. The ideal candidate has solid problem-solving skills and a customer service orientation. This full-time position is crucial for ensuring customer satisfaction in a technology-focused environment.

Qualifications

• 1-2 years of experience supporting software applications.
• Specialized experience with database-driven applications.
• Previous experience with ticketing systems preferred.

Responsibilities

• Provide application-side software support and troubleshoot.
• Test and document new versions of software releases.
• Research solutions and communicate findings.

Skills

SQL queries

Crystal Reports

Problem solving

Customer service

Education

Degree in Computer Science

Tools

JIRA

Oracle

ServiceNow

Job description

Overview

We are seeking an Application-side/Software Support professional for a growing company. This role focuses on software support on the application side, testing and documenting new software releases. This is not a Desktop or Help Desk role. Location: Madison, CT. Must have SQL queries or Crystal Reports experience.

Responsibilities

• Provide application-side software support, troubleshooting, and issue analysis to ensure customer satisfaction.
• Test and document new versions of software releases.
• Track detailed information about each customer’s service or support request and document the diagnostic steps as they troubleshoot the reported problem.
• Research to identify the correct solutions and communicate findings to customers and internal teams.
• Coordinate with teammates and use tools such as SQL, Oracle, JIRA, Outlook and Teams or Webex as needed.

Qualifications

• 1-2 years of experience supporting software applications with experience writing queries in SQL, Oracle, or Crystal Reports.
• Specialized experience working with database-driven applications and business-driven customization in a software application environment (not Help Desk, not Desktop).
• A degree in Computer Science is preferred.
• Previous experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.) preferred.
• Excellent verbal and written communication skills.
• Strong problem solving and research skills with the ability to take responsibility and own the problem and resolution.
• Ability to write and communicate technical problems with software developers and internal personnel as needed.
• Strong attention to detail.
• Strong customer service-oriented phone skills.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology, Customer Service, and Health Care Provider

Industries

• IT Services and IT Consulting and Software Development