Application Support Analyst - EPIC MyChart

Good Samaritan Society; Sioux Falls (SD); On-site; Full time

Job summary

A leading healthcare organization is seeking an Applications Support Analyst in Sioux Falls, SD. The ideal candidate will support healthcare information systems, resolve application issues, and improve workflows, while demonstrating excellent communication and problem-solving skills. A bachelor's degree in IT or a related field and relevant experience are required. This full-time position offers competitive pay and a comprehensive benefits package.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Generous time off

Qualifications

• Bachelor's degree required.
• One year of relevant experience in application support preferred.
• IT certification must be obtained within six months of date of hire.

Responsibilities

• Performs routine healthcare information system and application support.
• Resolves incidents and service requests, creates and maintains training documentation.
• Analyzes and improves application workflows.

Skills

Strong work ethic

Detail oriented

Communication

Troubleshooting

Critical thinking

Customer service

Education

Bachelor's Degree

Area of focus in Information Technology, Healthcare, Business, or related field

Tools

Information Technology Infrastructure Library (ITIL)

Multimedia tools

Job description

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Stevens Center Building
Location: Sioux Falls, SD
Address: 900 East 54th St N, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $26.00 - $41.50
Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Department Details

Experience working with mobile applications such as building and testing software. Assisting end users/patients with navigating the patient portal.

Strong work ethic, detail oriented, good communicator (written and verbal), enjoys troubleshooting/finding resolution to issues, independent worker as well as good collaborator, passion for helping patients, adaptable, critical thinking and alignment with company values.

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0227267
Job Function: Information Technology
Featured: No