Application Support Analyst - EPIC MyChart

Good Samaritan Society; Fargo (ND); On-site; Full time

Job summary

Join a prominent health system as an Applications Support Analyst, providing essential support for healthcare information systems. This critical role involves troubleshooting, user support, and application workflow improvements while promoting a team-oriented approach. Ideal candidates should possess a Bachelor's Degree and demonstrate strong communication and problem-solving skills.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off package

Qualifications

• Bachelor's Degree required.
• One year of relevant experience in application support preferred.
• IT certification must be obtained within six months of hire if applicable.

Responsibilities

• Performs routine healthcare information system and application support.
• Resolves incidents and services requests.
• Creates and maintains training documentation.

Skills

Analytical skills

Problem solving

Communication (verbal and written)

Interpersonal skills

Customer service skills

Time management

Adaptability

Critical thinking

Education

Bachelor's Degree

Preferred in Information Technology, Healthcare, Business

Job description

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: 501 Place Bldg
Location: Fargo, ND
Address: 501 4th St N, Fargo, ND 58102, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $26.00 - $41.50
Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Department Details

Experience working with mobile applications such as building and testing software. Assisting end users/patients with navigating the patient portal.

Strong work ethic, detail oriented, good communicator (written and verbal), enjoys troubleshooting/finding resolution to issues, independent worker as well as good collaborator, passion for helping patients, adaptable, critical thinking and alignment with company values.

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0227267
Job Function: Information Technology
Featured: No