Application Support Analyst

Barclays; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Life insurance

Paid leave

Job summary

Barclays is seeking an Application Support Analyst in Whippany, NJ to maintain the stability of Global Fraud platforms and support business continuity. You will coordinate across technology, operations and business stakeholders to enable timely incident resolution and continuous improvement.

The role requires hands-on experience with monitoring tools, middleware, DevOps, and banking domain knowledge, with a focus on high availability and rapid recovery of production systems.

Qualifications

• Monitoring and observability skills using AppDynamics, Elasticsearch, Netcool, and Kibana.
• Experience with middleware and platforms including WebSphere, JBoss, Apache, and Tomcat.
• Knowledge of DevOps and automation tools such as Jenkins, Chef, and CI/CD pipelines.
• Considerable domain knowledge in banking or the financial sector.
• Proficiency in Unix and Linux along with shell scripting experience.
• Java/J2EE, APIs, and Oracle PL/SQL for enterprise application support.
• Cloud Technologies such as Open Shift / aPaaS.
• Knowledge of AWS will be an added advantage.
• Solid understanding of SDLC including Agile and Waterfall methodologies.

Responsibilities

• Develop strategic IT Services direction and oversee implementation of up-to-date processes.
• Manage IT Services department, oversee personnel, goals, efficiency and effectiveness.
• Maintain relationships with IT Services stakeholders and external vendors.
• Develop and enforce policies and controls for IT Services, ensuring SOP compliance.
• Identify and mitigate IT Services risks, align with change and compliance functions.
• Monitor financial performance of IT Services, drive value from contracts, control costs.
• Lead IT Services projects and deliver integrated client solutions.
• Maintain critical technology infrastructure and resolve complex technical issues.

Skills

Monitoring & observability

Middleware & platforms

DevOps & automation

Banking domain knowledge

Unix/Linux & shell scripting

Java/J2EE & APIs

Cloud technologies

SDLC methodologies

Tools

AppDynamics

Elasticsearch

Netcool

Kibana

WebSphere

JBoss

Apache

Tomcat

Jenkins

Chef

CI/CD pipelines

OpenShift

aPaaS

AWS

Job description

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will be maintaining the stability and resilience of Barclays’ Global Fraud platforms, ensuring seamless protection of the bank’s customers and operations. By driving availability, accuracy, and rapid recovery of production systems, it directly supports business continuity and strengthens fraud risk management outcomes. Acting as a key point of coordination across technology, operations, and business stakeholders, your role enables timely incident resolution, communication, and continuous improvement across US and UK service windows.

To be successful as an Application Support Analyst, you should have:

• Monitoring and observability skills using AppDynamics, Elasticsearch, Netcool, and Kibana

• Experience with middleware and platforms including WebSphere, JBoss, Apache, and Tomcat

• Knowledge of DevOps and automation tools such as Jenkins, Chef, and CI/CD pipelines

• Considerable domain knowledge in banking or the financial sector

• Proficiency in Unix and Linux along with shell scripting experience

Other highly valued skills include:

• Java/J2EE, APIs, and Oracle PL/SQL for enterprise application support

• Cloud Technologies such as Open Shift / aPaaS

• Knowledge of AWS will be an added advantage

• Solid understanding of SDLC including Agile and Waterfall methodologies

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $80,000
Maximum Salary: $120,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness..
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions..
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.