Application Support Analyst

2755 Barclays Services Corpor; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Barclays in Whippany, NJ is seeking an Application Support Analyst to manage IT Services, oversee infrastructure performance, and drive effective incident, problem, change processes. You will work with senior technology stakeholders to ensure reliable operations.

The role requires deep technical knowledge, banking domain experience, and a proactive approach to risk management and continuous improvement within a large financial services environment.

Qualifications

• Experience in applying support within banking/financial sector.
• Strong knowledge of monitoring/observability tools.
• Experience with enterprise middleware and web servers.
• Proficiency in Unix/Linux and shell scripting.
• Understanding of SDLC and DevOps practices.

Responsibilities

• Monitor and maintain critical technology infrastructure with minimal disruption.
• Collaborate with IT and business stakeholders across functions.
• Support incident, problem, and change management processes.
• Drive continuous improvement and service quality.
• Engage with external third-party services as needed.

Skills

Observability

Middleware

DevOps tools

Banking domain

Unix/Linux shell

Tools

AppDynamics

Elasticsearch

Netcool

Kibana

WebSphere

JBoss

Apache

Tomcat

Jenkins

Chef

CI/CD

Job description

Job Description

Purpose of the role To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

Accountabilities Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.

Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.

Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.

Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.

Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.

Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.

Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.

Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Key Skills

To be successful as an Application Support Analyst, you should have:

• Monitoring and observability skills using AppDynamics, Elasticsearch, Netcool, and Kibana
• Experience with middleware and platforms including WebSphere, JBoss, Apache, and Tomcat
• Knowledge of DevOps and automation tools such as Jenkins, Chef, and CI/CD pipelines
• Considerable domain knowledge in banking or the financial sector
• Proficiency in Unix and Linux along with shell scripting experience

Other highly valued skills include:

• Java/J2EE, APIs, and Oracle PL/SQL for enterprise application support
• Cloud Technologies such as Open Shift / aPaaS
• Knowledge of AWS will be an added advantage
• Solid understanding of SDLC including Agile and Waterfall methodologies

This role is located in our Whippany, NJ office.

Minimum Salary: $80,000 Maximum Salary: $120,000 The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.