Application Support

UST; Richmond (VA); Hybrid; USD 63,000 - 95,000; Full time

Benefits offered by this job

Paid vacation and holidays

Paid sick leave

401(k) with employer matching

Medical, dental, and vision insurance

HSA/FSA options

Job summary

UST is seeking an Application Support professional to improve existing systems by analyzing user requirements and procedures. You will work on production issues, coordinate releases, and perform root-cause analysis while engaging cross-functional teams.

The role emphasizes incident management, monitoring, and collaboration with SMEs and admins to ensure smooth operation of applications in a hybrid Richmond environment.

Qualifications

• Experience analyzing user requirements, procedures and problems to automate or improve systems.
• Strong background in production issue triage and incident management.
• Familiar with compliance, privacy, and cross-team coordination.

Responsibilities

• Troubleshoot critical production issues and triage with other teams to restore SLA.
• Coordinate emergency releases and perform RCAs; track tickets in SNOW.
• Lead weekend validations, server patching and migrations; present weekly/monthly status.
• Develop/maintain asset tools and ensure maintenance brings systems back online.
• Engage with SMEs, DBAs, Network/Firewall admins and application users for smooth operation.
• Prepare validation documents for maintenance activities and post-maintenance checks.

Skills

Splunk

Java API analysis

Apigee

Microservices

HTTP

OAuth

SSL

Java

SNOW (ServiceNow)

Datadog

AWS

Incident Management

Web services monitoring

API monitoring

Communication skills

Leadership communication

Troubleshooting production issues

Tools

SNOW (ServiceNow)

Datadog

AWS

Job description

Application Support

The Role

UST is searching for an Application Support who will work analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.

What You\'ll Do

• Involve in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA
• Coordinating emergency releases, resolving issues in SWAT calls, Root Cause Analysis, tracking production issue tickets in SNOW.
• Responsible for weekend validations, server patching, server migration coordination, presentation of weekly reports & Monthly status to Management, Asset tool development/maintenance
• Awareness of GBD, privacy and compliance issues.
• Regular interactions with the Anthem SME (subject matter experts), Database administrators, Network Administrators, Firewall administrators, IBM administrators, Application Users to ensure smooth running of the applications.
• Preparing instructions and validation documents for Maintenance activities to make sure all the systems are brought up properly after the maintenance

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Splunk
• Java API analysis
• Apigee
• Microservices
• HTTP
• OAuth
• SSL
• Java
• SNOW (ServiceNow)
• Datadog
• AWS
• Incident Analysis and management experience
• Web services monitoring
• API monitoring
• Excellent oral and written communication skills
• Ability to clearly articulate thoughts and ideas both verbally and in written form
• Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues
• Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Hybrid- Richmond, Virginia

Compensation Range:

$63,000-$95,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills

High Availability and Disaster Recovery, Incident Management, Datadog, Change Management

Benefits

Compensation range: $ 63,000.00 to 95,000.00 per year

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