Application Supp Engineer III (GA, US, 31999)

Communicorp Inc; Columbus (GA); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Stock purchase plan

Paid holidays

PTO

Job summary

Aflac is seeking an experienced Reliability Engineer to drive ITIL-based operations, analyze complex data, and lead high-impact incident resolution across US teams. The role emphasizes collaboration with product, security, and development partners to strengthen system reliability and drive business outcomes.

Successful candidates will have 4+ years in technical application support, strong data analysis skills, and the ability to communicate with senior management.

Qualifications

• Bachelor's Degree Computer Science, Information Systems, Business Administration or related field.
• 4+ years of technical application support work experience.
• Or an equivalent combination of education and experience.

Responsibilities

• Collaborate with software architects to integrate reliability engineering into the development process.
• Lead resolution of complex and high-impact incidents.
• Perform deep-dive investigations into systemic issues and develop long-term solutions.
• Optimize failover and redundancy strategies to minimize downtime.
• Develop SLAs, SLOs, and SLIs for critical services and ensure they are met.
• Develop frameworks and tools to reduce manual intervention in operations.
• Mentor junior and intermediate ASE’s, providing guidance on best practices.
• Lead technical discussions and contribute to decision-making processes.
• Work closely with development teams to integrate Embedded Horizontal Application Support practices into the SDLC.
• Engage with product management to align reliability goals with business objectives.
• Collaborate with security teams to ensure reliability improvements do not compromise security.

Skills

ITIL practices

Data analysis

Process improvement

Project management

Communication with leadership

Education

Bachelor's degree in CS/IS/Business or related

4+ years of technical application support

Equivalent combination of education/experience

Job description

Salary Range: $105,000-$140,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation.

Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Deep knowledge and mastery of ITIL practices
• Proficiency in analyzing complex data and deriving actionable insights
• Skills in solving strategic and high-impact process issues
• Managing large and strategic process improvement projects
• Ability to communicate effectively with senior management

Education & Experience Required

• Bachelor's Degree Computer Science, Information Systems, Business Administration or related field
• 4+ years of technical application support work experience

Or an equivalent combination of education and experience

Preferred Experience:

• Experience in Site Reliability Engineering.

Principal Duties & Responsibilities

• Collaborate with software architects to integrate reliability engineering into the development process
• Lead resolution of complex and high-impact incidents
• Perform deep-dive investigations into systemic issues and develop long-term solutions
• Optimize failover and redundancy strategies to minimize downtime
• Develop SLAs, SLOs, and SLIs for critical services and ensure they are met
• Develop frameworks and tools to reduce manual intervention in operations
• Mentor junior and intermediate ASE’s, providing guidance on best practices
• Lead technical discussions and contribute to decision-making processes
• Work closely with development teams to integrate Embedded Horizontal Application Support practices into the software development lifecycle (SDLC)
• Engage with product management to align reliability goals with business objectives
• Collaborate with security teams to ensure that reliability improvements do not compromise security
• Performs other duties as required

Total Rewards

The salary range for this job is $105,000 to $140,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.