Application Subject Matter Expert III

Zurich; Chicago (IL); Hybrid; USD 162,000 - 198,000; Full time

Job summary

Zurich is seeking an Application Subject Matter Expert III to drive the development of customer-focused applications. You will analyze requirements, collaborate with solution architects, and help scope effort, cost, and risks for new functionality and decommissioning.

You will ensure integrations work end-to-end and support governance across IT and business units. You will act as a production-support SME, guide improvements, and oversee testing criteria while aligning with business goals.

Qualifications

• Bachelor's degree or foreign equivalent in a closely related field; 7 years of related experience.
• Experience with mainframe technologies and end-to-end application delivery across platforms.
• Ability to translate business needs into IT solutions and support production systems.

Responsibilities

• Understand customer processes and map to functional requirements.
• Review and validate detailed technical designs with solution architects.
• Estimate level of effort and cost for new functionality and decommissioning.
• Provide impact analysis of changes across system components.
• Support documentation quality and risk analysis; act as liaison between IT and business units.

Skills

Mainframe z/OS

UNIX System Services

DB2

COBOL

CICS

JCL

Service Now

JIRA

Application Development

Liaison with IT & Business

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Endevor

SPITAB

Azure Data Factory

Databricks

SQL DB

Job description

Zurich (Schaumburg, IL) seeks an Application Subject Matter Expert III to support the development of applications by understanding the requirements of customers and recommending application performance improvements to ensure alignment with business requirements. Specific duties include: understand and support customers’ processes and products to determine how they best fit within the goals of the function or business unit; engage with the solution architect in the reviews and validation of the detailed technical design for business applications provided by the supplier; determine rough order of magnitude for the level of effort/cost of new application functionality; perform quality review checks on project deliverables; support, review and validate the documentation for functional specifications; recommend application performance improvements and application decommissioning; serve as a liaison between the IT and Business Units; support the Portfolio Manager in building business cases, including cost/benefit analysis, risk assessment, and project scalability; evaluate the implementation activities, troubleshoot system environmental issues; provide impact analysis of application changes across various components holding an end-to-end view of the system; recommend integration and parallel testing criteria; and oversee conceptual design of business applications. Option to work remotely 10% of the time.

Position requires a Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, Mechanical Engineering, or a closely related field of study, plus 7 years of experience in the job offered, or as a Service Delivery Manager, Service Manager, Application Architect, Subject Matter Expert, Project lead or similar position supporting the development of applications. Must have 7 years of experience working with each of the following: Mainframe z/OS; UNIX System Services; OMVS; Message Queues; XML; Xpeditor; Endevor; DB2; Datacom/DB; JCL; COBOL; PL/1; CICS; SDF II; FTP/MoveIt; SPITAB; Stored Procedures; Service Now; JIRA; Batch and real time processing; Application Development; acting as liaison between business stakeholders and IT teams to translate the business needs into strategic IT solutions; developing, testing, debugging and maintaining application code within endevor and application inventory; implementing system integrations and interfaces across multiple platforms and environments, designing solutions that reduce operational costs, licensing expenses, business risk and enhance system stability and performance; working on audit compliance reporting and user access recertification; and act as a subject matter expert for the production support and business teams. Must also have 4 years of experience working with application support, service delivery, incident management, change management and disaster recovery. Additionally, specific experience must include: working on mainframe modernization initiatives, including rehosting, transformation, and data center migrations; and Azure Storage, Azure Data Factory, Databricks, Spark, ADF pipeline, and SQL DB.

Full time position.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $180,000.

We offer competitive pay and comprehensive benefits for employees and their families.

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment - so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

Location(s): AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No