Application Specialist Sr

Dayforce US, Inc.; Minnesota; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading human capital management company is seeking an Application Specialist to provide top-notch support to customers. This role involves resolving incidents, enhancing client experiences, and working in a collaborative environment. Ideal candidates have a background in technical support and a degree in relevant fields.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Volunteer days

Recognition through competitive pay and benefits

Qualifications

• 5+ years of support experience or equivalent.

Responsibilities

• Providing rapid response and effective resolution to incidents.
• Maintaining high customer satisfaction and exceeding client expectations.
• Documenting actions taken in CRM systems.

Skills

Technical Support

Customer Service

Problem Solving

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Engineering

Job description

Posted Thursday, May 15, 2025 at 4:00 AM | Expires Wednesday, July 16, 2025 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location:Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in Philippines.

About the opportunity

Reporting to the Support Manager, the Application Specialist is responsible for delivering business-to-business application support to Dayforce customers. You will work directly with customers as well as collaborate with your team members and other internal teams to champion customer priorities and drive incidents to closure. The Application Specialist will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support. This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.

What you’ll get to do

• Providing rapid response and effective resolution to incidents
• Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
• Deliver outstanding customer service. You will enhance client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.
• Ability to handle escalation effectively
• Proficient use of CRM systems to document actions taken in a concise and timely manner
• Meet business SLAs (Resolution and response time)
• Give recommendations for process improvements

Skills and experience we value

• Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
• 5+ years of support experience or equivalent (Technical Support)

What would make you really stand out

• HCM background

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:https://www.dayforce.com/be-aware-of-recruiting-fraud