Application Specialist - Pumps

John H Carter / ControlWorx; Geismar (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

John H Carter / ControlWorx in Geismar, LA seeks a detail‑oriented customer support specialist to handle inquiries, quotes, and order processing in a fast-paced industrial setting.

Responsibilities include managing project inquiries, facilitating application requirements, CAD software familiarity, training participation, on-call rotation, and maintaining strong customer relationships while meeting deadlines.

Qualifications

• Bachelor's or better in Mechanical Engineering or related field.
• Experience with 2D/3D CAD drafting or design software preferred.
• Industrial environment experience or internship preferred.
• In absence of a degree, experience in chemical/petrochemical/oil & gas may be considered.

Responsibilities

• Receive calls and emails from external and internal customers and respond timely.
• Manage multiple project inquiries and quotations.
• Facilitate customer application requirements for assembly, sizing and product selection.
• Attend required and preferred training.
• Participate in after-hours and weekend on-call rotation.
• Accurately complete quotes, order entries and purchase orders.
• Build and cultivate solid relationships with customers.
• Remain alert and aware of surroundings, regardless of location.
• Some travel may be required.
• Handle urgency and pressure for prompt, accurate results, multi-tasking and interruptions.

Skills

Customer service

Multi-tasking

Communication

Education

Bachelor's in Mechanical Engineering

Related field

Tools

CAD drafting software

Job description

• Receive phone calls and emails from external & internal customers which must be handled on a timely basis. Information handled will typically include RFQ’s, technical assistance/support, equipment manufacturer support, technical product support, delivery expediting, etc.
• Manage multiple project inquiries and project quotations
• Facilitate customer application requirements for their assembly, sizing and product selection
• Attend required and preferred training
• Participate in an after-hours and weekend ‘On-Call’ rotation
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Remain alert and aware of surroundings at all times, regardless of location
• Some travel may be required
• Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Education

Preferred

Bachelors or better in Mechanical Engineering or related field.

Experience

Preferred

In the absence of a degree, experience in a similar role in the chemical, petrochemical, refining or oil & gas industries may be considered

Experience with 2D or 3D CAD drafting / design software is preferred

Experience in an industrial environment – preferably an industrial internship

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.