Application Specialist (Fully Remote)

Roche; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Roche is seeking a knowledgeable service professional to support the APAC region, handling complex inquiries via remote tools, phone, and written communication. You will promote digital service tools such as ThingworX, e-lab Performance, and Advanced Service Analytics to help customers improve turnaround times.

In addition, you will serve as a Knowledge Management Author, contributing to self-fix content and support materials for new product launches.

Qualifications

• Hold a Bachelor’s or Master’s degree in Biochemistry, Molecular Biology, Biology, Life Sciences, or be a trained Medical Technologist.
• Have at least 3 years of professional experience in medical technology as a service professional or in a management position within a clinical laboratory.
• Possess in-depth knowledge of indications and analytics in laboratory medicine, quality assurance, and basic IT networking.

Responsibilities

• Handle highly complex customer and employee inquiries across the APAC region, utilizing remote service tools, phone, and written communication.
• Actively promote digital service tools (ThingworX, e-lab Performance, Advanced Service Analytics) to help customers improve turnaround times.
• Serve as a Knowledge Management Author, contributing to new self-fix content and support materials for new product launches.

Skills

Customer support

Digital tools advocacy

Knowledge management

Education

Bachelor’s or Master in Life Sciences

Job description

• Handle highly complex customer and employee inquiries across the APAC region, utilizing remote service tools, phone, and written communication.
• Actively promote digital service tools (ThingworX, e-lab Performance, Advanced Service Analytics) to help customers improve turnaround times.
• Serve as a Knowledge Management Author, contributing to new self-fix content and support materials for new product launches.

Who You Are:

• Hold a Bachelor’s or Master’s degree in Biochemistry, Molecular Biology, Biology, Life Sciences, or be a trained Medical Technologist.
• Have at least 3 years of professional experience in medical technology as a service professional or in a management position within a clinical laboratory.
• Possess in-depth knowledge of indications and analytics in laboratory medicine, quality assurance, and basic IT networking.

About APAC & Our Commitment:

• This is a diverse region culturally and with respect to business maturity; APAC Spirit embodies the organization we aspire to be.
• As a regional team member, you may be required to undertake international business travel depending on ongoing project activities.
• Roche is strongly committed to a diverse and inclusive workplace, building teams that represent a range of backgrounds, perspectives, and skills.

Roche is a global healthcare company advancing science to prevent, stop and cure diseases, ensuring everyone has access to healthcare. With over 100,000 employees worldwide, Roche fosters an inclusive culture that values personal expression, open dialogue, and genuine connections.