Application Specialist

Town Of Scarborough; Scarborough (ME); On-site; USD 65,000 - 80,000; Full time

Job summary

The Town of Scarborough is looking for a full-time Application Specialist to join their IT team. The role involves managing and supporting critical software systems, engaging with vendors, and ensuring optimal system performance while providing training and documentation.

Benefits

Comprehensive benefits package

Healthcare

Retirement plan

Paid time off

Dental and vision benefits

Qualifications

• Associates Degree or equivalent experience required.
• Minimum five years of experience providing technical help desk.
• Excellent written and oral communication skills.

Responsibilities

• Provide support for critical systems and software for the Town.
• Implement and maintain user provisioning procedures.
• Document processes and liaise with vendors for troubleshooting.

Skills

Technical support

Analytical skills

Project management

Interpersonal skills

Communication

Education

Associates Degree in Computer Science

Tools

Tyler Technology applications

Munis software

Job description

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Responsibilities

The Town of Scarborough is seeking a full-time Application Specialist to join the Information Technology (IT) team. This position is responsible for providing support to critical systems and software for the Town and School District. Primary responsibilities include:

• Implementation including identifying parameters, field mapping, formulas; integration points and necessary application programming interfaces (APIs); data conversion and validation; testing, training and documentation
• User provisioning including establishing administrative procedures, authentication requirements (multi-factor authentication, single-sign on, etc), access controls and audit reports
• Documentation including training materials, end-user manuals, processes and procedures
• Vendor liaison including reporting and resolving issues, coordinating assistance for troubleshooting, implementation, ongoing maintenance, and general user questions
• Upgrades and releases including testing and training, updating documentation, reporting bugs and fixes, end-user communications
• Special projects including vetting new solutions, researching emerging technologies, staying current on new features and functionality within existing applications, and other projects as assigned
• Continuous Performance Review including monitoring functionality and usage of applications, ensuring optimization of new and existing features and maximizing system capabilities and output
  
  

Salary Range: $65,894-$79,393

Responsibilities

The Town of Scarborough is seeking a full-time Application Specialist to join the Information Technology (IT) team. This position is responsible for providing support to critical systems and software for the Town and School District. Primary responsibilities include:

• Implementation including identifying parameters, field mapping, formulas; integration points and necessary application programming interfaces (APIs); data conversion and validation; testing, training and documentation
• User provisioning including establishing administrative procedures, authentication requirements (multi-factor authentication, single-sign on, etc), access controls and audit reports
• Documentation including training materials, end-user manuals, processes and procedures
• Vendor liaison including reporting and resolving issues, coordinating assistance for troubleshooting, implementation, ongoing maintenance, and general user questions
• Upgrades and releases including testing and training, updating documentation, reporting bugs and fixes, end-user communications
• Special projects including vetting new solutions, researching emerging technologies, staying current on new features and functionality within existing applications, and other projects as assigned
• Continuous Performance Review including monitoring functionality and usage of applications, ensuring optimization of new and existing features and maximizing system capabilities and output
  
  

Position requirements: Associates Degree or equivalent experience in Computer Science or other related technical discipline required; a minimum of five years of experience providing technical help desk and/or end-user assistance; excellent technical, analytical, and project management skills; strong interpersonal and skills in a team-based development environment; excellent written and oral communications skills. Preferred qualifications include knowledge and experience with Tyler Technology applications, specifically Munis software. Any equivalent combination of training and experience that provides the following knowledge, abilities, and skills may be considered at the discretion of the Town.

Apply online: https://www.applitrack.com/townofscarborough/onlineapp/_application.aspx

Applications must be received by June 15, 2025. The Town of Scarborough offers a competitive salary plus a comprehensive benefits package including healthcare, retirement, paid time off, dental, vision, and other supplemental benefits. For additional information call [phone] or email [e-mail].

• Equal Opportunity Employer- Scarborough is a diverse community with a commitment to the quality of life and the environment. Scarborough offers lovely sandy beaches and the rocky coastline made famous by a local artist, Winslow Homer. The largest saltwater marsh in Maine is located within our boundaries along with Rachel Carson Wildlife lands. We have a balance with our commercial businesses and also offer open spaces, parks, and recreational areas for our residents and visitors.
  
  

Scarborough is conveniently located in Cumberland County in southern Maine, approximately 7 miles south of the City of Portland. It is just a short drive to Portland and the Maine Mall with easy access to the Maine Turnpike, Portland Jetport and now passenger rail service to Boston and points south. The Scarborough Town Hall is located at 259 U.S. Route 1, just south of the junction of Rt. 1 and Black Point Road/Gorham Road.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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