Application Specialist

Frontage Laboratories, Inc; Exton (PA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) plan

Disability insurance

Life insurance

Job summary

Frontage Laboratories, Inc is a leading CRO providing pre-clinical, PK/PD, and analytical services. We seek a technology/AI driven IT professional to design and automate business processes, build scalable solutions, and ensure regulatory compliance across platforms like Quickbase, NetSuite, Salesforce, and Power BI.

The role focuses on solution architecture, data integration, UI/UX feasibility, and IT system support in a GMP/GxP environment.

Qualifications

• Bachelor/Master’s degree in computer science and information technologies.
• 3–4 years of equivalent working experience.
• Experience in life science industry such as CRO.

Responsibilities

• Design scalable, reliable, and secure technical strategies to solve business problems.
• Evaluate cost implications and optimize solutions for budget and operations.
• Develop applications that support growth and digital transformation.
• Ensure compliance with GxP and 21 CFR Part 11 for new solutions.
• Collaborate with stakeholders to analyze requirements and identify IT solutions.
• Provide admin support for core platforms (Quickbase, IEBS, DocuSign, NetSuite).
• Design and maintain data integrations across systems (Salesforce, Quickbase, NetSuite, Power BI, Watson).
• Configure SharePoint for proposal, contract, and document management.

Skills

Python

AI coding

Team collaboration

English communication

Education

Bachelor’s or Master’s in Computer Science / IT

Job description

Reports To: Senior Director, IT Infrastructure

Company

Frontage Laboratories Inc. is an award winning, publicly listed, full-service CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada, and China, growing significant YoY growth. Our core competencies include pre-clinical, drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials.

Position Summary:

We are seeking a highly-motivated, technology/AI driven team member to support computer application development and support business growth by automating business processes, applying AI technologies and integrating various computer systems. The successful candidate will perform solution architecture design, feasibility study, application prototyping, system validation and system operational support in compliance with appropriate SOP, Protocol, and Regulatory Agency guidelines, 21 CFR Part 11 compliance requirement.

Roles and Responsibilities

• Design, present, and maintain scalable, reliable, and secure technical strategies to solve business problems.
• Evaluate cost implications of solution options, optimizing solutions for budget and operational needs.
• Develop application solution that supports business growth, digital transformation, and aligns with corporate goals.
• Ensure that all new solutions meet industry regulatory requirements for GxP systems and other relevant standards.
• Collaborate with business unit stakeholders to analyze business requirements and identify IT solutions that enhance business functions.
• Facilitate discussions with stakeholders to present solution options, ensuring a clear understanding of available choices.
• Provide administrative support for key platforms, including Corporate Quickbase, IEBS, DocuSign, and NetSuite, to maintain alignment with business requirements.
• Design, manage, and maintain data integrations for both closed systems and cloud solutions.
• Oversee data connection design and maintenance in key systems such as Salesforce, Quickbase, NetSuite, Microsoft Power BI, and Watson.
• Configure SharePoint to streamline proposal, contract, and document management, tailoring functions to support business needs.
• Application Development & Optimization.
• Develop new user-facing features and ensure technical feasibility of UI/UX designs.
• Optimize applications for scalability, reusability, and enhanced user experience.
• Manage change requests across administration systems to add new functionalities and improve the user experience.
• Manage privileged access to user roles, including access requests, terminations, and role modifications.
• Provide robust documentation of application configuration for streamlined maintenance and scalability.
• Support IT system users by addressing queries and troubleshooting issues across platforms.

Education and Requirements

• Bachelor/Master’s Degree in computer science and information technologies,
• Minimum 3-4 years of equivalent working experience.
• Highly desirable to have experience with life science industry such as CRO.
• Master in programming language such as Python.
• Experienced in AI assisted coding.
• Proven ability to successfully work in a team environment. Excellent oral and written communication skills.
• Must be able to work and collaborate with scientific laboratory environment.
• Excellent communication skill both verbal and writing in English.

Salary and Benefits:

Frontage Laboratories offers a competitive compensation and generous benefits package

• health and dental insurance
• a 401(k) plan
• health insurance
• short and long-term disability insurance
• life insurance etc.

Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.