Application Specialist

Cantex-Continuing-Care-Network; Carrollton (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonus

Health, dental, and vision insurance

401(k) with company match

Generous PTO/Sick time

Career growth opportunities

Vibrant company culture

Job summary

Cantex-Continuing-Care-Network in Carrollton, TX is seeking an Application Specialist to provide enterprise-level support for our EHR systems, including Homecare Home Base, PointClickCare, Netsmart myUnity, and NetHealth. You will diagnose issues, guide users through solutions, and coordinate with vendors and internal teams.

The role emphasizes clear communication, thorough documentation, and timely ticket resolution in a fast-paced healthcare environment.

Qualifications

• Bachelor’s degree in CS/IS or related field.
• Experience as an Application Specialist or similar role.
• Hands-on with Homecare Home Base, PointClickCare, Netsmart myUnity, or NetHealth.
• Knowledge of cloud-hosted healthcare applications and ticketing systems.

Responsibilities

• Provide application support for Homecare Home Base, PointClickCare, NetHealth, and Netsmart myUnity.
• Research solutions by collaborating with application vendors and internal teams.
• Create knowledge base articles and documentation for recurring issues.
• Ask targeted questions to quickly identify root causes.
• Deliver prompt and accurate feedback to users.
• Use internal databases to provide accurate solutions.
• Ensure issues are logged in the ticketing system and tracked.
• Prepare accurate reports on application performance and issue trends.

Skills

Troubleshooting

Remote desktop tools

Communication skills

Analytical thinking

Customer service

Education

Bachelor’s degree in Computer Science, Programming, Information Systems, or related field

Tools

Homecare Home Base

PointClickCare

Netsmart myUnity

NetHealth

Job description

Location: Carrollton, TXType: Full‑time role with standard business hoursReports to: Enterprise Applications & Analytics DirectorWhat We Offer You• Competitive pay• Performance‑based bonus opportunities• Comprehensive health, dental, and vision insurance• Additional supplemental benefits (life insurance, disability, accident, etc.)• 401(k) with company match• Generous paid time off (PTO/Sick)• Clear career growth and advancement opportunities• A supportive and vibrant company culture• Many more employee perks and benefitsJob SummaryThe Application Specialist provides enterprise‑level support for Cantex’s suite of Electronic Health Record (EHR) systems, including Homecare Home Base, PointClickCare, Netsmart myUnity, and NetHealth. This role diagnoses application issues, assists users with troubleshooting, collaborates with software vendors, and delivers clear, step‑by‑step guidance to end users. The Application Specialist also creates documentation, maintains knowledge base resources, and ensures timely resolution of application‑related tickets.This role is ideal for someone who enjoys helping users, explaining technical concepts clearly, and supporting healthcare applications in a fast‑paced environment.Qualifications• Bachelor’s degree in Computer Science, Programming, Information Systems, or related field• Proven experience as an Application Specialist or similar role• Hands‑on experience with Homecare Home Base, PointClickCare, Netsmart myUnity, or NetHealth• Strong understanding of cloud‑hosted healthcare applications• Ability to diagnose and troubleshoot application issues• Familiarity with remote desktop tools and help desk ticketing systems• Excellent problem‑solving and communication skills• Ability to provide step‑by‑step technical assistance verbally and in writingEssential Functions• Provide application support for Homecare Home Base, PointClickCare, NetHealth, and Netsmart myUnity• Research and identify solutions by collaborating with application vendors and internal teams• Create knowledge base articles and documentation for recurring issues• Ask targeted questions to quickly identify root causes• Deliver prompt and accurate feedback to users• Use internal databases and external resources to provide accurate solutions• Ensure all issues are properly logged in the ticketing system• Prioritize and manage multiple open issues simultaneously• Document technical knowledge in notes, manuals, and solution articles• Guide users through troubleshooting steps via phone, email, or chat• Prepare accurate and timely reports related to application performance and issue trends• Maintain positive, professional relationships with clients and team membersPlease visit cantexcc.com for more information about our organization.We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.