Application Sales Engineer

Mitel; Houston (TX); On-site; USD 110,000 - 125,000; Full time

Job summary

Mitel is seeking a Sales Engineer in the United States to deliver technical expertise, solution development and business-level consultation throughout the sales process for assigned opportunities. You will identify customer needs and propose Mitel products and services to meet business outcomes, with AI-centric selling.

This role covers the Americas with travel of less than 20%. Requires a Bachelor’s degree or equivalent, sales engineering experience, UC/CC product knowledge, and strong

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in sales engineering.
• Mitel product experience or competitor UC/CC experience required.
• Knowledge of AI, workflow, CX and APIs.
• Ability to support solutions planning for multiple vertical markets.
• Strong consultative selling in a high-touch environment.
• Understanding of IT markets including LAN, WAN, Cloud and Security.

Responsibilities

• Defining AI, workflow and application plays/blueprints for the sales engineering team.
• Provide the knowledge and experience to the sales organization.
• Escalation point for Sales Engineering to build and demonstrate Workflow Studio, Mitel CX and all next generation AI solutions from Mitel.
• Driving improvements in products and services, knowledge owners through cross organizational collaboration with Product Management, R&D, product marketing, professional services and others.
• Identifying gaps and addressing gaps for customers, partners, internal/ external by delivering and proposed workflows, AI and other solutions.
• Delivering a forward-looking view/ approach.
• Provide architectural oversight and solution reviews to customers, partners and Mitel field sales and SE team
• Document and share best practices with business
• Maintains high level of technical knowledge on all relevant software releases and how they interact with various partner platforms

Skills

Sales engineering experience

AI / workflow / CX knowledge

APIs and coding tools

UC / CC product knowledge

Strong consultative selling

LAN/WAN/Cloud/Security understanding

Education

Bachelor's degree or equivalent experience

Tools

API tools

Coding tools

Workflow Studio

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview:

Provide technical expertise, solution development and business level consultation throughout the sales process for assigned opportunities. Assists and/or leads with identification and documentation of customer business needs and proposing company products and services to meet those needs and desired customer business outcomes. Identifies, assesses and technically leads opportunities with partners and customers in assigned geographies or industry sectors. Role is distinguished from other technical sales roles by combining in-depth technical expertise with consultative, vertical application and AI centric selling skills. Highly credible, articulate and adept at demonstrating how Mitel’s partners, solutions and professional services will solve customer’s unique business needs.

Responsibilities

• Defining AI, workflow and application plays/blueprints for the sales engineering team.
• Provide the knowledge and experience to the sales organization.
• Escalation point for Sales Engineering to build and demonstrate Workflow Studio, Mitel CX and all next generation AI solutions from Mitel.
• Driving improvements in products and services, knowledge owners through cross organizational collaboration with Product Management, R&D, product marketing, professional services and others.
• Identifying gaps and addressing gaps for customers, partners, internal/ external by delivering and proposed workflows, AI and other solutions.
• Delivering a forward-looking view/ approach.
• Provide architectural oversight and solution reviews to customers, partners and Mitel field sales and SE team
• Document and share best practices with business
• Maintains high level of technical knowledge on all relevant software releases and how they interact with various partner platforms

This role covers the Americas Theater with some need to travel (<20% travel expected).

Requirements

• Bachelor's degree in related field, or experience in lieu of degree
• Previous work experience in sales engineering
• Mitel product experience or applicable experience in competitor’s Unified Communications or Contact Center offerings is required.
• AI, workflow, CX and other applications and API connection.
• Ability to support solutions planning for multiple Vertical markets.
• Strong ability to sell and position Mitel products and solutions in a high touch, consultative selling environment required.
• Formal understanding of IT markets including LAN, WAN, Security, Cloud and Virtualization required.

Additional Skills (Advantageous)

• Deep understanding of AI tools
• Experience with API and Coding tools

Total Target Compensation:

$110,000 - 125,000

This range includes base salary plus commission; a general description of the commission structure is available upon request. The range above is inclusive of the target incentive.

Exact Compensation may vary based on skills, experience, location, market data and existing team equity.

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmitive Action Plan is available for viewing to any employee or applicant for employment upon request.