Application & Platform Services Business Analyst

Sherwin-Williams; Cleveland (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Sherwin-Williams is seeking a Applications & Platform Services Business Analyst to bridge business stakeholders and technology teams. The role focuses on analyzing processes, data needs, and system capabilities to translate business requirements into functional specs.

You will collaborate with Compliance, Product Stewardship, Sales, and IT to drive technology-driven solutions. Responsibilities include documenting processes, creating specifications for new or modified systems, coordinating with

Qualifications

• Must have a bachelor’s degree or 3 years of equivalent IT/business systems analysis experience.
• 2+ years of experience in business systems analysis and design with understanding of software development methodologies.
• Knowledge of business and technical operations, workflows, and procedures.
• Strong analytical, problem-solving and decision-making skills.
• Strong communication skills with ability to convey complex information to non-technical stakeholders.

Responsibilities

• Analyze and document business processes, workflows, data models, and other artifacts to capture current and future states of business systems.
• Research and propose approaches to develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements.
• Work closely with software developers, data analysts, and testers to ensure new systems or changes meet defined requirements, delivered timely and within budget.
• Help apply system settings to meet business goals and support planning and execution of system testing.
• Conduct research on third‑party solutions or technologies and present findings to senior team members.
• Support team in updating and maintaining system documentation (process diagrams, data dictionaries, user manuals, training materials).
• Analyze system metrics (uptime, response times, error rates) to recommend optimizations and improvements.
• Monitor industry trends to identify opportunities to improve systems and processes.
• Support and coordinate training sessions for end-users.

Skills

Business analysis

Requirements gathering

Data analysis

Stakeholder communication

Problem solving

Analytical thinking

Education

Bachelor’s degree in Business Administration or Information Systems

Tools

Data analysis tools

Database knowledge

Job description

Job Description

The Application & Platform Services Business Analyst serves as a strategic liaison between business stakeholders and technology teams, identifying, analyzing, and delivering technology-driven solutions that support operational, regulatory, and business objectives. This role partners closely with Compliance, Product Stewardship, Sales, and Information Technology teams to understand business processes, data requirements, and system capabilities, translating business needs into functional and technical requirements.

Job Description

The Application & Platform Services Business Analyst serves as a strategic liaison between business stakeholders and technology teams, identifying, analyzing, and delivering technology-driven solutions that support operational, regulatory, and business objectives. This role partners closely with Compliance, Product Stewardship, Sales, and Information Technology teams to understand business processes, data requirements, and system capabilities, translating business needs into functional and technical requirements.

Responsibilities

• Analyze and document business processes, workflows, data models, and other artifacts to assist in capturing the current and future states of business systems
• Research and propose approaches to develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements
• Work closely with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget
• Help apply system settings and options to meet business goals supporting the planning and execution of system testing
• Conduct research on third‑party solutions or technologies and gather insights related to their features, benefits, and drawbacks, and present findings to senior team members
• Support team in updating and maintaining system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials
• Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements
• Continuously monitor industry trends and emerging technologies to support the team with identifying potential opportunities to improve existing business systems and processes
• Support and coordinate training sessions for end-users, as needed

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Must be eighteen years or older

Candidate will work with sensitive regulatory and formulation data. Must be US citizen or Green Card holder working within the United States for compliance with regulations including but not limited to viewing ITAR formulations.

Qualifications

Minimum Qualifications:

• Must be at least 18 years of age
• Must be legally authorized to work in the country of employmentwithout now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)
• Bachelor’s degree in Business Administration or Information Systems, or in lieu of a degree, at least 3 years of experience in the field of business systems analysis or IT.
• 2+ years of experience in business systems analysis and design with a deep understanding of software development methodologies
• Knowledge of business and technical operations, workflows, and procedures
• Strong analytical, problem-solving and decision-making skills
• Strong communication skills with the ability to convey complex information to non-technical stakeholders and vice versa
• Experience utilizing tools, techniques, and leading practices related to data analysis, coding, and automation
• Knowledge of database structures and data management principles

Preferred Qualifications:

• Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT)
• Experience supporting compliance, regulatory, product stewardship, or sales operations processes.
• Experience leading technology projects and coordinating multiple stakeholders.
• Familiarity with enterprise applications, business process management, and data analysis.
• Business Analysis certifications (CBAP, CCBA, PMI-PBA, or equivalent) are a plus.

Travel: 5%

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you… let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you. From retirement to health care, from total well‑being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin‑Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.