IT Analyst I

Sherwin-Williams; Cleveland (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Sherwin-Williams is seeking an Information Technology Analyst I in Cleveland to serve as a primary contact for company personnel and vendors. The role focuses on gathering and interpreting complex data to drive actionable improvements, troubleshoot issues, and optimize processes across-store technology, networks, and applications.

Responsibilities include coordinating with headquarters, divisions, and field locations, managing project documentation, and driving incident resolution.

Qualifications

• Associate Degree (or foreign equivalent) or in lieu of a degree, at least 6 years in IT or Business.
• 0–1-year IT experience.
• Basic understanding of information technology infrastructure and computer platforms.
• Basic understanding of computer administration concepts.

Responsibilities

• Manage new solution schedules, data analysis, trends, platforms, and processes to implementation.
• Troubleshoot and resolve complex store technology, network, and application issues by performing technical analysis, coordinating with vendors and support teams, and driving incidents to resolution.
• Act as a point of contact between Sherwin‑Williams Headquarters, Division and Field locations and outside vendors.
• Coordinate documentation and dispatching of complex data and solutions to appropriate parts of the organization.

Skills

Data analysis

Troubleshooting

Customer service

IT fundamentals

Education

Associate degree or 6 years experience

Job description

Job Description

The role of the Information Technology Analyst I is to provide support as a point‑of‑contact for company personnel, and third‑party vendors, by gathering, interpreting, and using complex data to develop actionable steps that will improve processes and optimize results. Opportunities within the day to day include working new solutions, providing both troubleshooting and problem management, enhance efficiencies, and provide data driven recommendations. This role involves significant interaction with personnel of all levels of the Company requires staff members possess very capable personal attributes in addition to aptitude for ongoing development of technical skills.

Job Duties

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. Position is not remote/hybrid and will report to our Cleveland Hinckley Parkway location.

Responsibilities

• Manage new solution schedules, data analysis, trends , platforms ,and processes to implementation.
• Manage the maintenance the documentation and systems for proposed projects.
• Maintain control and follow‑up of all technical problems encountered, illustrating action taken and parties concerned.
• Act as a point of contact between Sherwin‑Williams Headquarters, Division and Field locations and outside vendors.

Strategy & Planning

Manage new solution schedules, data analysis, trends , platforms ,and processes to implementation.

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Assist in the creation and deployment of service solutions that will simplify processes.
• Manage the process and installation of new solutions.
• Manage the process and installation of technical platforms, reports, and automations.
• Take active role in the vetting, analysis, and execution of recommended solutions.

Operational Management

• Troubleshoot and resolve complex store technology, network, and application issues by performing technical analysis, coordinating with vendors and support teams, and driving incidents to resolution.
• Manage the coordination of Sherwin‑Williams and vendor activities to ensure successful Store Technology & Operation installations.
• Communicate directly with vendors and interested parties when problems arise in order to resolve issues/problems..
• Monitor work order changes and communicate to necessary contacts.
• Open and update SNOW, Help Desk reports, Meister Task cards, or any future tracking and reporting tools.
• Monitor control all channels of ITSM requests.
• Coordinate documentation and dispatching of complex data and solutions to appropriate parts of the organization.
• Recommend process and procedural improvements for all individual operational responsibilities.

Incidental Functions

• Assist with Change Management preparations and implementations.
• Assist with large projects as may be required to contribute to efficiency, effectiveness, and growth of the department.
• Attend meetings in participation with the team.
• Produce decision guidelines and processes for cross‑departmental utilization.

Work Schedule

• Work outside the standard office 7.5- hour workday is required.
• After hours: EST
• M-F: 5:45am-8pm
• Sat: 7:30am-4pm
• Sun: 9:45am-2pm

Qualifications

Formal Education & Certification

Associate Degree (or foreign equivalent) or in lieu of a degree, at least 6 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).

Knowledge & Experience

• 0–1-year IT experience
• 0–1-year experience with computer hardware and/or software.
• 0–1-year experience in customer service-related work.
• Basic understanding of information technology infrastructure and computer platforms.
• Basic understanding of computer administration concepts.

About Us

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well‑being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin‑Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you. From retirement to health care, from total well‑being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin‑Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.