Application Owner, Customer Identity and Access Management (CIAM) - Remote

The Hartford; Charlotte (NC); Remote; USD 126,000 - 190,000; Full time

Job summary

A leading insurance company is seeking a Staff Reliability Engineer to ensure the availability and quality of their CIAM application. This role involves production support, strategic direction, and vendor management, requiring strong AWS Cloud skills and technical expertise.

Qualifications

• 7+ years of experience in IT systems operations and application development.
• Experience in a technical lead role or higher.

Responsibilities

• Ensuring smooth operation and prompt resolution of operational issues.
• Maintaining strong connections with stakeholders.
• Coordinating the deployment of new features and updates.

Skills

AWS Cloud

Identity and Access Management

Front-End Technologies

Linux Internals

Education

Degree in Computer Science

Job description

Staff Reliability Engineer - IE07KE

We’re committed to making a difference and are proud to be an insurance company that goes beyond coverages and policies. Working here means having opportunities to achieve your goals and help others accomplish theirs. Join our team as we shape the future.

The CIAM application provides identity and access management shared services for Hartford's digital applications. It includes registration, authentication, profile, and password management capabilities, along with the underlying identity repository and access services.

The application owner plays a crucial role in ensuring the application's availability, stability, and quality of service. As the representative of the application, they own all issues, requests, and team deliveries. Responsibilities include:

1. Production Support: Ensuring smooth operation and prompt resolution of operational issues.
2. Business Relationships: Maintaining strong connections with stakeholders to align application capabilities with business needs.
3. Strategic Direction: Providing vision and strategic guidance for future enhancements.
4. Maintenance Delivery: Overseeing updates and maintenance to keep the application optimal.
5. Release Management: Coordinating the deployment of new features and updates.
6. Vendor Management: Supervising vendors responsible for support and maintenance.

The application owner ensures the integrity and efficiency of identity and access management services, combining technical expertise with strategic vision to keep Hartford’s digital applications secure, reliable, and aligned with business goals.

Requirements:

• Degree in Computer Science or related field.
• Experience in a technical lead role or higher.
• Mandatory AWS Cloud skills: EKS, S3, Lambdas, CloudFront, API Gateway (or equivalent in another cloud provider).
• Experience with Identity and Access Management products is a plus.
• Experience with Front-End/Mobile technologies like Angular and Ionic, Java, etc., is a plus.
• 7+ years of experience in IT systems operations and application development, preferably including some SRE experience.
• Understanding of Linux internals, TCP/IP stack, network routing, and load balancing is beneficial.

Note: Candidate must be authorized to work in the US without sponsorship. The company will not support STEM OPT I-983 Training Plan endorsement for this position.

Compensation:

The annual base pay range is based on market analysis and may vary depending on performance, proficiency, and competencies. It is one component of Hartford’s total compensation, which may include bonuses, incentives, and recognition. The range is:

$126,160 - $189,240

Hartford is an Equal Opportunity Employer and values diversity and inclusion. We welcome applications from all qualified individuals.