Application Operations Engineer

Remote; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Outsight is transforming Spatial Intelligence with 3D LiDAR data for airports, stadiums, and smart cities. We seek a Production Operations Engineer to maintain live customer deployments, triage incidents, and uphold service reliability.

You will lead scheduled changes, document runbooks, and drive RCA initiatives, collaborating with L2 Customer Engineering. Strong English is required; night/weekend on-call is expected. Hybrid/onsite options in the SF area are available.

Qualifications

• 3+ years supporting live production software environments.
• Experience with Linux/Unix systems, log parsing, and remote diagnostics.
• Hybrid infrastructure experience with DNS, VPNs, firewalls, VLANs and cloud services.
• Strong incident communication and ability to provide timelines during critical incidents.
• Professional fluency in English; French is a plus.
• Willingness to participate in scheduled night/weekend on-call rotation.
• Hands-on with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus.

Responsibilities

• Validate new customer deployments meet documentation, alert thresholds, and tracking metrics before accepting ownership.
• Triage incoming tickets, reproduce defects, and escalate unresolved issues to L2 with log data.
• Perform scheduled configuration changes, system health audits, and remote software updates on live environments.
• Write and maintain internal runbooks and troubleshooting guides.
• Reconstruct incident timelines and submit bug reports to Product and Engineering.

Skills

Linux/Unix

Incident management

Log analysis

English fluency

Night/weekend on-call

SRE concepts

Bash

Python

SQL

REST APIs

Tools

Docker

Kubernetes

Grafana

Prometheus

Job description

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice), Singapore & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

Insights about Outsight

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Position Overview:

Outsight operates a Hybrid SaaS architecture and is shifting its operational focus from infrastructure-heavy systems support to application-level support. In this role, you maintain the daily stability of live customer deployments. You will isolate software incidents, parse application logs, and lift verified product defects to the L2 Customer Engineering team. This position requires participating in a scheduled night and weekend on-call rotation.

What will be your responsibilities?

• Operational Handover: Validate that new customer deployments meet documentation, alert thresholds, and tracking metric standards before accepting operational ownership from Field Application Engineers (FAEs).
• Technical Triaging: Triage incoming tickets, reproduce application defects in test environments, and lift unresolved software issues to L2 engineering with targeted log data.
• Production Operations: Execute scheduled configuration changes, system health audits, and remote software updates on live production environments.
• Documentation: Write and maintain internal runbooks and technical troubleshooting guides to standardize incident resolution workflows.
• Root Cause Analysis (RCA): Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams.

What are the requirements for the role?

• Experience: 3+ years supporting live production software environments within technical support, system administration, deployment engineering, or site reliability engineering (SRE).
• Linux Skills: Direct experience with Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics.
• Infrastructure & Networking: Experience navigating hybrid environments combining physical hardware, TCP/IP networking (DNS, VPNs, firewalls, VLANs), and cloud services.
• Incident Communication: Experience providing technical timelines and status updates to internal stakeholders during critical incidents.
• Languages: Professional fluency in English. French language proficiency is an asset.
• Flexibility: Availability to participate in a scheduled night and weekend on-call rotation.
• Preferred Qualifications: Hands‑on experience with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus. Background in IoT, edge computing, or computer vision environments.

Why join us?

Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.

As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.

Join our international team of world‑class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real‑time analytics.

Supported by rock‑solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long‑term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.