Application Operations Administrator III

HNTB; Kansas City (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

HNTB is seeking a skilled IT Applications Specialist to provide tier 2 support, configuration, and maintenance of enterprise applications. You will design customizations, dashboards, and reports to meet evolving business needs and manage third-party connections.

The role may involve leading debugging efforts and coordinating with vendor support to resolve defects. The ideal candidate has an associate degree or equivalent experience plus several years of relevant work, with strong documentation

Qualifications

• Associate’s Degree in Computer Science or related field with 6 years of relevant experience, or 8+ years of relevant experience in lieu of education.

Responsibilities

• Provides tier 2 support and maintenance of applications
• Configures, maintains, and upgrades applications
• Designs and maintains customizations including reports, dashboards, and workflows
• Maintains third-party software connections and integrations
• Leads during debugging of system integration and vendor escalation
• Documents policies, procedures, and troubleshooting methods
• Keeps knowledge of application functionality up to date
• Performs other duties as assigned

Skills

Enterprise applications support

Mentor junior colleagues

Documentation

Vendor collaboration

ITIL/Agile familiarity

Education

Associate degree in Computer Science or related field

8+ years of relevant experience in lieu of education

Tools

Microsoft 365

Job description

About the Role

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have delivered solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

What You’ll Do

• Provides tier 2 support and maintenance of applications to meet daily operational needs. May act as escalation point if needed.
• Configures, maintains, and upgrades applications to meet daily operational needs and supports strategic IT projects.
• Designs, implements, and maintains customizations of applications to meet evolving business needs including reports, dashboards, and workflows.
• Designs, implements, and maintains third-party software connections and applications to support various business needs.
• May act as the lead during debugging system integration and functionality issues including engagement with vendor support for defect resolution.
• Develops, documents, and implements policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
• Maintains up-to-date knowledge of application functionality, customization, and integration.
• Performs other duties as assigned.

What You’ll Need

• Associate’s Degree in Computer Science or related degree and 6 years of relevant experience, or
• In lieu of education, 8 years of relevant experience.

What You’ll Bring

• Proficient in supporting enterprise applications. May primarily work as a subject matter expert within specialized area(s).
• Resolves complex issues that may require an extended amount of time to complete.
• Applies knowledge to the design and implementation of applications.
• Able to guide and mentor junior colleagues.
• Takes a proactive approach to work and acts strategically.
• Able to author and maintain documentation of applications and troubleshooting techniques.

What We Prefer

• Innate curiosity
• Experience working with Microsoft and other cloud-based applications
• Ability to work well within a strong team of individuals
• Strong history of cross-team communication and collaboration
• Operational ownership and accountability
• Knowledge of Agile and ITIL principles.

Location

Kansas City, MO

Equal Opportunity Employer

HNTB provides a fair and equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. The HNTB Companies ensure nondiscrimination in all programs and activities in accordance with Title VII of the Civil Rights Act of 1964.