Application Engineer- ServiceNow (MUST BE CLEARED SECRET)

Tlingit Haida Tribal Business Corporation; Washington (District of Columbia); On-site; USD 108,000 - 119,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

TRICARE Supplemental

401(k) Retirement Plan

Life and Disability insurance

Wellness Seminars

Job summary

Tlingit Haida Tribal Business Corporation (THTBC) seeks an Application Engineer specializing in ServiceNow to modernize ITSM for the Air Force District of Washington and DoD. This role combines hands-on development with system integrations, driving secure, self-service capabilities in a mission-ready environment.

Applicants must hold an active SECRET clearance and have at least six years of IT software experience, with four years in specialized ServiceNow work.

Qualifications

• Minimum of six years’ experience, with at least four years specialized.
• Specialized experience includes applications programming on data base management systems.
• Ability to develop complex software and work independently under general direction.
• Experience translating business needs into technical specifications.

Responsibilities

• Modernize IT Service Management (ITSM) using ServiceNow for AF/DAF environments.
• Build, configure, and deploy automated workflows and integrations.
• Develop and maintain custom applications and scalable platform solutions.
• Lead testing, documentation, and platform upgrades with adherence to standards.

Skills

Applications programming

Database systems

Software development

Independent work

Education

Bachelor’s degree in computer science / related field

Tools

ServiceNow

ATF

Flow Designer

Job description

Application Engineer- ServiceNow (MUST BE CLEARED SECRET)

Washington, District of Columbia, United States

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Clearance: MUST HAVE AN ACTIVE SECRET CLEARANCE

Job Title: Application Engineer- ServiceNow

Labor Category: Full-Time | Exempt

Pay Rate: $108,000 - $119,000 per year

Minimum/General Experience:

Minimum of six years’ experience, of which at least four years must be specialized. Specialized experience includes experience as an applications programmer on data base management systems, knowledge of computer equipment and ability to develop complex software to satisfy design objectives. Demonstrated ability to work independently or under only general direction. Functional Responsibilities: Applies a systematic, disciplined, quantified engineering approach to the development, operation, and maintenance of software. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. May provide technical direction/feedback to programmers to ensure program deadlines are met.

Minimum Education: A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance. Education and experience requirements may be substituted with: 1.A master’s degree (in subjects described above) and four years general experience of which at least three years must be specialized experience. 2.No degree and ten years of general experience of which at least eight years must be specialized experience.

As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations.

Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations. License Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines. Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications. Platform Development; Customization. Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform. Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards. Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity. Integrations, Data Management; Reporting. Data Ingestion & Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems. Analytics; Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports. Release, Maintenance Governance. Deployment; Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances. Upgrades; Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations. Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service. Stakeholder Collaboration Enablement. Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications. Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.

US Pay Range

$108,000 - $119,000 USD

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• 401(k) Retirement Plan
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.