Application Engineer - Eastern USA

EXFO; Town of Texas (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

A telecommunications company is seeking a FIELD APPLICATION ENGINEER to drive pre-sales support and customer training. Ideal candidates will have a strong background in communications technologies, with at least three years of experience. This full-time position may require travel up to 50%. A degree in Telecommunications, Optics, or Engineering is necessary.

Qualifications

• Minimum three years' experience with communications test equipment or equivalent.
• Excellent verbal and written English skills.
• Ability to travel approximately 25%–50%.

Responsibilities

• Provide pre-sales support including demonstrations and presentations.
• Participate in field evaluations to train customers.
• Gather feedback regarding competitive information.

Skills

Communications technologies knowledge

Understanding of high-speed transceivers

Familiarity with optical components

Experience with IL/PDL measurements

Education

Degree in Telecommunications

Degree in Optics or Engineering

Job description

Overview

FIELD APPLICATION ENGINEER - US NEMs and LABs Team

The candidate is responsible for supporting sales growth by working closely with the US NEM and LAB team. Location preference is in the Eastern region of the United States, but other locations will be considered based on the strength of the candidate. The market supported includes Network Equipment Manufacturers, Photonics and Optical Component Manufacturers, Webscale Labs, and University Research Centers. The ideal candidate will have solid knowledge in Advanced Optics, Wafer/die Level Optical Probing, and High-Speed transmission testing.

What You’ll Do

• Provide pre-sales support to the NEM and LAB customer base, including online or onsite demonstrations, presentations, evaluation support, and technical reviews of our products.
• Provide presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
• Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions.
• Work closely with the Business Unit to ensure the most up-to-date product information is delivered to the market.
• Provide direct feedback to the Business Unit regarding competitive information and new feature requests received from the field.

Technical Skills

What We are looking For:

• Well-versed in communications technologies, including high-speed transceivers, photonics, active/passive optical components, and PIC technologies.
• Familiarity with testing and characterization of these technologies, including IL/PDL measurements, polarization, BERT, scopes, protocols (Ethernet, OTN, etc.), and the ability to stay current with the latest emerging technologies.

Required Aptitudes

• Technical aptitude to understand customers’ use cases and position EXFO’s solutions to meet their needs.
• Self-starter with ability to communicate and interact with people at all levels.
• Autonomous, well organized, and results-oriented; able to meet deadlines.
• Possess leadership qualities and strong interpersonal and communications skills.
• Excellent presentation, communication, and relationship-building skills.

Must Have

Pertinent experience: Minimum three years’ experience with communications test equipment or equivalent.

Language requirements: English written and verbal.

Education: Degree in Telecommunications, Optics, Engineering, or equivalent.

Ability to Travel: Approximately 25%–50% travel required.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Telecommunications