Application Engineer

Prosum; Santa Clara (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Prosum is seeking an Application Engineer in Santa Clara, CA to interface Reticle inspection tools with database software, diagnose customer issues, and provide training and demonstrations.

The role involves liaison between customers and developers, supporting sales with specifications, and collaborating with field service for on-site installations, aiming to maintain high customer satisfaction through clear communication.

Qualifications

• Degree in Electrical Engineering, Physics, or similar.
• Knowledge of MATLAB, Python, Linux and other analysis software.
• Knowledge of optics and wavelength.
• User interfacing.
• Previous work experience with semiconductor photomask inspection tools.

Responsibilities

• Interfacing Reticle inspection Die to Database software development team to diagnose customer product issues and propose solutions.
• Liaising between customers and applications programmers for change requests.
• Providing customer technical training and creating training materials.
• Developing technical presentations and product demonstrations.
• Assisting sales with product specs and customer purchase specifications.
• Collaborating with field service engineers to provide on-site customer support and product installation.
• Maintaining customer satisfaction through clear communication and knowledge sharing.

Education

Bachelor's degree in Electrical Engineering or Physics or similar

Tools

MATLAB

Python

Linux

Job description

## Application Engineer**Santa Clara,CA95054**Employment Type:PermJob Number: 25947Remote Options: Onsite## Job Description**Application Engineer** *Salary Range: $120k+ DOE* Our client is looking for direct hire an Application Engineer to sit in Santa Clara, CA. *Application Service Engineering** Interfacing Reticle inspection Die to Database software development engineering team to provide a customer product diagnosis and possible problem solution of products.* Providing liaison between customer and applications programmer for customer requests involving change in applications.* Providing customer technical training including on-site training and generating best known method documents, application notes and other training materials.* Developing technical presentations and conducting demonstrations on products.* Assisting sales staff to prepare product specification and negotiating a customer’s took purchase specifications.* Working together with field service engineers to give customer application support at customer site in timely manner, as well as an installation of products.* Building and maintaining customer satisfaction through clear and consistent communication and sharing collective knowledge.*Field Service Engineering** Receives service calls from customers. Determines customer need or problem and responds accordingly.* May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.* Performs preventative maintenance on Company products.* Establishes and manages a local maintenance service structure.* Inspects and evaluates customer usage of Company products.* Provides training to customers in usage and maintenance of Company products.**Requirements for the Role:**1. Degree in Electrical Engineering, Physics, or similar2. Knowledge of MATLAB, Python, Linux and other analysis software3. Knowledge of optics and wavelength4. User interfacing5. Previous work experience with semiconductor photomask inspection tools