Product Manager

ZRG Careers

Plano (TX)

On-site

USD 100,000 - 150,000

Full time

14 days+

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Job summary

A leading engineering firm is seeking an Application Engineer in Plano, TX, to act as a subject matter expert in transportation technologies and facilitate customer engagement. You will translate complex technical information and partner with Sales to ensure optimal product use. Ideal candidates will have a degree in Electrical Engineering and experience in technical customer-facing roles. This full-time position offers a competitive salary ranging from $100,000 to $150,000 annually.

Qualifications

3–7 years of experience in a technical customer-facing role such as Applications Engineer.
Excellent written and verbal communication skills.
Familiarity with transportation infrastructure and smart city technologies.

Responsibilities

Develop deep expertise in Synapse ITS's technologies.
Support customer engagement in pre-sales and product evaluations.
Act as a liaison between Engineering, Product Management, and Sales.

Skills

Technical communication

Problem-solving

Customer engagement

Technical expertise in transportation technologies

Education

Bachelor’s degree in Electrical Engineering

Job description

Join to apply for the Application Engineer role at ZRG Careers

This range is provided by ZRG Careers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $150,000.00/yr

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Overview

Acting as a subject matter expert across Synapse ITS\'s detection, sensing, and traffic safety technologies, these individuals support both internal teams and external customers with in-depth technical guidance. This role is ideal for someone with a foundation in engineering and an aptitude for customer engagement, capable of speaking the language of both product developers and city engineers or transportation planners. They will work alongside sales and product teams to ensure customers fully understand product capabilities, while also translating customer needs and field experiences back to engineering and product development. This role supports our mission of delivering industry-leading ITS solutions that make communities safer and smarter.

Responsibilities

Develop deep expertise in Synapse ITS’s detection, sensing, and intelligent transportation technologies.
Support customer engagement by providing technical insights during pre-sales consultations, product evaluations, and pilot discussions.
Act as a strategic liaison between Engineering, Product Management, and Sales—ensuring field use cases and customer feedback influence product direction.
Translate complex technical information for both engineering stakeholders and non-technical audiences such as city agencies and traffic professionals.
Partner with Sales to deliver application-specific insights, ROI discussions, and use-case validation to support closing efforts.
Serve as a subject matter expert during customer conversations to clarify functionality, value, and appropriate applications of the technology.
Analyze customer feedback, market trends, and usage data to identify and recommend product enhancements to Engineering.
Collaborate closely with Engineering to ensure upgrades and new features align with real-world operational needs.
Help identify future product opportunities and gaps based on evolving customer and market demands.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: Bachelor’s degree in Electrical Engineering, Systems Engineering, Mechatronics, or a related technical field

3–7 years of experience in a technical customer-facing role such as Applications Engineer, Field Applications Engineer, Systems Engineer, or similar.
Excellent written and verbal communication skills with a strong ability to present complex technical content in clear, accessible language.
Strong problem-solving abilities and a consultative mindset.
Familiarity with transportation infrastructure, traffic detection systems, embedded electronics, or smart city technologies preferred.
Willingness to travel for customer visits, field deployments, and industry events as needed.
Understanding of ITS standards, ADA compliance, or Vision Zero initiatives.
Familiarity with IoT ecosystems, wireless communication protocols, or solar-powered systems.
Experience working with municipalities, DOTs, or traffic engineers.
Hands-on experience with testing, diagnostics, or field integration of electronic systems

Seniority level