Application Engineer

JSG (Johnson Service Group, Inc.); Fremont (CA); On-site; USD 150,000 - 250,000; Full time

Job summary

JSG (Johnson Service Group, Inc.) is seeking an Application Engineer to provide technical support for AI in-memory computing products. The role involves customer integration, troubleshooting, and continuous communication to ensure satisfaction. Potential candidates should have a Master's degree, relevant experience, and strong problem-solving skills.

Qualifications

• Master's degree in Computer Science/Engineering or PhD.
• 5+ years of relevant experience in software application development.
• Experience in working in a startup environment.

Responsibilities

• Provide technical support and integration assistance for AI products.
• Troubleshoot and resolve customer inquiries effectively.
• Develop technical documentation and user manuals.

Skills

Problem-solving

Technical leadership

Communication

Analytical skills

Education

Master’s degree in Computer Science or Computer Engineering

PhD in relevant field

Tools

Software development frameworks

Programming languages

Job description

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Role Overview:

JSG is looking for a dedicated

Job Description

Application Engineer Role Overview:

JSG is looking for a dedicated Application Engineer for our client to provide outstanding technical support and work closely with customers on integrating and optimizing our AI in-memory computing products, software, and SDKs. This role involves troubleshooting, training, and facilitating effective communication between customers and internal teams, ensuring customer satisfaction and product success.

Key Responsibilities

• Offer expert technical assistance to customers, addressing inquiries and issues related to our AI in-memory computing products, software, and SDKs.
• Work with customers to ensure the seamless integration of our software solutions into their systems, optimizing performance and functionality.
• Identify, troubleshoot, and resolve technical challenges, providing timely and effective solutions to maintain customer satisfaction.
• Develop and maintain technical documentation, such as user manuals and FAQs, to guide customers in using our products effectively.
• Serve as a liaison between customers and product development, relaying feedback, feature requests, and suggestions for improvements.
• Keep up-to-date with advancements in AI in-memory computing, staying informed about product updates, industry trends, and new enhancements.
• Provide customer training on product usage and best practices, helping them get the most out of our solutions.
• Support the Business Development team during pre-sales activities, including demos, presentations, and customer consultations.
• Build long-lasting customer relationships, ensuring they receive ongoing support, updates, and assistance.
• Advise customers on optimizing their applications using our solutions to achieve peak performance.
• Track software bugs or issues and work with development teams to ensure timely fixes and high customer satisfaction.
• Collaborate with cross-functional teams, including Software Engineering and Product Management, to ensure alignment between customer needs and product development.
  
  

Qualifications & Skills:

• Master’s degree in Computer Science or Computer Engineering, with at least 5 years of relevant experience, or a PhD.
• Experience designing and developing software applications.
• Proficiency in programming languages and software development frameworks and tools.
• Strong problem-solving and analytical skills to identify software issues and optimize code.
• Comfortable working in a startup environment, with the ability to work independently and collaborate as part of a team.
• Proven ability to provide technical leadership to team members.
• Sales or marketing experience is a plus.
  
  

Preferred Experience:

• Experience with memory blocks, such as sense amplifiers, charge pumps, read/write assist circuits, PVT trackers, or power gating.
• Familiarity with memory controllers and interfaces.
• Experience with emerging non-volatile memory technologies.
  
  

Employment Type: Full-time

Pay Range: $150,000 - $250,000/year (DOE)

Location: Fremont, CA (On-site)

• Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
  
  

#MG-LI3

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Staffing and Recruiting

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