Application Developer

MATRIX SYSTEMS & TECHNOLOGIES INC; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading technology firm seeks a Technical Expert in Microsoft Dynamics CRM to lead design and implementation efforts. This role involves integration with various systems, directing maintenance, and providing training. Ideal candidates should have substantial experience in IT and proficiency in Microsoft Dynamics and related technologies.

Benefits

Health insurance

Paid time off

Training & development

Qualifications

• 7 years of experience in IT industry with 3 years as a technical expert.
• Expertise in Microsoft Dynamics development and customization required.
• Strong understanding of CRM solutions and data modeling.

Responsibilities

• Design and implement Microsoft Dynamics CRM solutions as an SME.
• Collaborate with business analysts and project managers for requirements.
• Provide ongoing support and training for end-users.

Skills

Proficiency in Microsoft Dynamics 365 CRM Development

Communication skills

Problem-solving skills

Experience with SQL

Javascript

C#

.NET

Web Services

Education

Bachelor’s Degree in Engineering, Computer Science, or Information Systems

Master’s Degree in Computer Science or Information Systems

Tools

Microsoft Dynamics

Microsoft Power Platform

Microsoft SharePoint

Job description

Benefits:

Health insurance

Paid time off

Training & development

Position is on-site in Towson, MD

Minimum Qualifications / Skills

Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.

7 years of experience in IT industry

3 years of experience as a technical expert in an IT organization

3 years of experience developing in Microsoft Dynamics

Proficiency in Microsoft Dynamics 365 CRM Development and customization

Experience with Javascript, C#, .NET, and Web Services

Knowledge of Dynamics 365 APIs and SDKs

Understanding of Customer Relationship Management solutions

Experience with SQL, database management and data migration techniques

Strong communication skills and ability to work in a team environment

Problem solving skills

Preferred Qualifications / Skills

Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.

Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)

Strong understanding of CRM data modeling, workflows and user interface customization

Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)

Familiarity with Microsoft SharePoint.

Duties / Responsibilities:

Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.

Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution

Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.

Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.

Develops and implements, and trains others to develop in Microsoft Dynamics.

Helps gather and document requirements from non-technical business users.

Uses technical expertise to translate business requirements into effective system requirements and functional design documents.

Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.

Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.

Prototypes and demos recommended solutions for users.

Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.

Provide ongoing technical support and training for end-users.

Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.

Assist with the project planning, scheduling and deployment of the new CRM features.