Application Analyst Senior - Workday/HCM/Payroll

Cone Health; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Cone Health is seeking an Application Analyst Senior to provide expert‑level support for payroll-focused Workday HCM systems and related clinical and business applications. You will guide configuration, integrations, testing, and issue resolution while mentoring junior staff.

The role involves analyzing workflows, translating business needs into system configurations, and ensuring data quality across multiple systems. A Bachelor's degree and 5 years of experience are required.

Qualifications

• Bachelor's Degree or equivalent experience in a relevant field.
• 5 years of experience in a similar role.
• Platform-centric certification, if applicable, may be required.

Responsibilities

• Collaborates with internal and external technical and end-user groups to ensure applications and third‑party systems meet organizational needs when building and implementing the system.
• Serve as a Workday HCM Payroll subject matter expert, providing hands‑on support for day‑to‑day operations and project initiatives, including configuration, integrations support, EIBs, testing and production issue resolution.
• Performs expert‑level consulting and analysis of end-user department workflows, data collection, report details and other technical issues related to design and build decisions.
• Translates business/clinical functionality into system configuration and workflow validations.
• Plans, prepares, and executes test scripts for various testing phases including user acceptance testing.
• Documents test results, design, change control, and system problems per departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications.
• Monitors data quality, efficiency, operation, and data integrity, escalating issues when needed.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third‑party systems.
• Supports integration of applications with cross‑functional systems and drives project tasks to completion.

Skills

Workday HCM Payroll

Integrations support

Testing

Data collection

Data analysis

Project management

Troubleshooting

Cross-functional collaboration

Education

Bachelor's Degree or equivalent experience

Tools

Workday EIBs

Job description

The Application Analyst Senior provides expert-level technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under minimal supervision, this role analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications. The Application Analyst Senior also provides assistance and guidance to lower level team members on unusual or complex situations, issues, and subject matters.
This position will focus on payroll; but, the incumbent must also know HCM/Absence/Benefits.

Essential Job Function:

• Collaborates with internal and external technical and end user groups to ensure applications and other third‑party systems meet the organization's clinical and business needs when building and implementing the system.
• Serve as a Workday HCM Payroll subject matter expert, providing hands‑on support for day‑to‑day operations and project initiatives, including business process configuration, integrations support, EIBs, testing and production issue resolution.
• Performs expert‑level consulting and analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions; involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering; understands and translates the business/clinical functionality into system configuration and workflow validations.
• Examines, understands, and translates the business/clinical functionality into system configuration and workflow validations.
• Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications.
• Monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third‑party systems.
• Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross‑functional applications utilized by the organization.
• Assists in leading and managing projects and/or project tasks.
• Performs other duties as assigned.

Education:

• Required: Bachelor's Degree or equivalent experience in relevant field.

Experience:

• Required: 5 years

Licensure/Certification/Listing:

• Required: If applicable, platform-centric certification required.