Application Analyst

Robotic Process Automation LLC; Georgetown (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Robotic Technologies Automation in Georgetown, KY, is seeking an Application Analyst to support, maintain, and enhance business applications. You will analyze requirements, troubleshoot issues, and work with stakeholders to implement solutions and optimize performance.

The role involves upgrades, testing, documentation, and user training to ensure reliable and secure applications. Strong analytical skills, SQL knowledge, and ITIL exposure are a plus.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
• Proven experience in an Application Analyst, Systems Analyst, or similar role supporting business applications.
• Strong understanding of application lifecycle management, including requirements, configuration, testing, deployment, and support.
• Hands-on experience troubleshooting application issues and working with technical teams to identify root causes and implement solutions.
• Familiarity with databases, basic SQL queries, and data analysis concepts.
• Experience with application integrations, interfaces, or APIs is preferred.
• Ability to translate business requirements into functional specifications and application configurations.
• Strong analytical, problem-solving, and critical-thinking skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
• Experience with testing methodologies, test case creation, and user acceptance testing.
• Knowledge of ITIL or similar service management frameworks is a plus.

Responsibilities

• Serve as the primary point of contact for assigned business applications, addressing user inquiries and resolving incidents in a timely manner.
• Analyze, troubleshoot, and resolve application issues, coordinating with technical teams and vendors as needed.
• Gather and document business requirements for enhancements, new features, and integrations.
• Configure and maintain application settings, workflows, and user access according to business needs and security policies.
• Participate in application upgrades, patches, and releases, including planning, testing, and deployment activities.
• Develop and execute test plans and test cases to validate new functionality, fixes, and integrations.
• Create and maintain application documentation, including process flows, configuration details, and user guides.
• Provide end-user training, support, and guidance to promote effective and efficient use of applications.
• Monitor application performance and usage, identifying opportunities for optimization and improvement.
• Collaborate with cross-functional teams to ensure applications align with organizational standards, compliance requirements, and best practices.
• Assist with data analysis, reporting, and data integrity checks related to supported applications.
• Support change management processes, ensuring proper communication, impact assessment, and risk mitigation for application changes.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Time management

Education

Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience

Tools

SQL

Databases

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

An Application Analyst is responsible for supporting, maintaining, and enhancing business applications to ensure they operate efficiently and align with organizational needs. This role involves working closely with business stakeholders, technical teams, and vendors to analyze requirements, troubleshoot issues, implement solutions, and optimize application performance. The Application Analyst will also assist with upgrades, integrations, testing, documentation, and user training to ensure applications are reliable, secure, and user-friendly.

Roles & Responsibilities:

• Serve as the primary point of contact for assigned business applications, addressing user inquiries and resolving incidents in a timely manner.
• Analyze, troubleshoot, and resolve application issues, coordinating with technical teams and vendors as needed.
• Gather and document business requirements for enhancements, new features, and integrations.
• Configure and maintain application settings, workflows, and user access according to business needs and security policies.
• Participate in application upgrades, patches, and releases, including planning, testing, and deployment activities.
• Develop and execute test plans and test cases to validate new functionality, fixes, and integrations.
• Create and maintain application documentation, including process flows, configuration details, and user guides.
• Provide end-user training, support, and guidance to promote effective and efficient use of applications.
• Monitor application performance and usage, identifying opportunities for optimization and improvement.
• Collaborate with cross-functional teams to ensure applications align with organizational standards, compliance requirements, and best practices.
• Assist with data analysis, reporting, and data integrity checks related to supported applications.
• Support change management processes, ensuring proper communication, impact assessment, and risk mitigation for application changes.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
• Proven experience in an Application Analyst, Systems Analyst, or similar role supporting business applications.
• Strong understanding of application lifecycle management, including requirements, configuration, testing, deployment, and support.
• Hands-on experience troubleshooting application issues and working with technical teams to identify root causes and implement solutions.
• Familiarity with databases, basic SQL queries, and data analysis concepts.
• Experience with application integrations, interfaces, or APIs is preferred.
• Ability to translate business requirements into functional specifications and application configurations.
• Strong analytical, problem-solving, and critical-thinking skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
• Experience with testing methodologies, test case creation, and user acceptance testing.
• Knowledge of ITIL or similar service management frameworks is a plus.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.