Application Analyst (Onsite based @ St Mary's Hospital (Tucson, AZ))

Tenet Healthcare; Dallas (TX); On-site; USD 66,000 - 107,000; Full time

Job summary

A leading healthcare organization is seeking an Application Analyst for onsite work at St Mary's Hospital. The role involves supporting hospital-based applications, maintaining information systems, and ensuring service efficiency. Candidates should have excellent problem-solving skills and customer service orientation. A bachelor's degree is preferred along with 1-year experience in application support.

Qualifications

• Minimum 1-year experience supporting applications.
• Ability to work independently and solve technology problems.
• Strong problem diagnosis skills required.

Responsibilities

• Support the use of software applications across the Enterprise.
• Investigate, diagnose, and resolve issues within software applications.
• Provide front-line support as part of the IT Operations team.

Skills

Customer Service

Communication

Problem Solving

Organization

Education

Bachelor’s degree (preferred)

1-year experience

Job description

Application Analyst (Onsite based @ St Mary's Hospital (Tucson, AZ))

Application Analyst (Onsite based @ St Mary's Hospital (Tucson, AZ))

Under general supervision of a team lead or manager, the Application Analyst will focus on application support and service delivery solutions to achieve optimal patient safety, financial, and workflow efficiencies.

This role is responsible for vendor engagement, support of hospital-based applications, solutions, and processes and, assistance with integration to enterprise solutions. Support will include, planning, testing, troubleshooting and solutioning as needed. This person will also participate in system-wide projects and reported issues as well as create and foster strong working relationships among teammates.

The Application Analyst will support and maintain assigned information systems, function(s) and/or resources for Radiology, Cardiology, Neurology, and GI Applications. Major responsibilities include assignments for installations, conversions and upgrades, and the resolution of customer concerns raised during installation, operation, maintenance, or production application.

Duties & Responsibilities

• Support the use of software applications, data feeds and peripherals utilized across the Enterprise
• Perform system maintenance and provide software application support to maintain uptime
• Investigate, diagnose and resolve issues within software applications
• Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos
• Define and document technical, operational and support processes
• Provide support to higher level managers or serve as a team member on complex projects
• Monitor applications for any performance issues and communicate to stakeholders
• Provide front-line, second level support as part of the IT Operations team
• Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
• Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
• Participate in an On-Call rotation
• Occasionally work after-hours/weekends to support the needs of the technology organization
• Assist, support and meet departmental goals and objectives
• Assist with facilitating user group sessions to identify and solve problems
• Communicate with vendors and other support services to install, implement and support systems
• Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
• Other duties as assigned
• Assist with coordination of local and enterprise level resources as required
• Attend onsite Leadership Huddles
  
  

Knowledge, Skills And Abilities

• Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
• Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.
• The ability to communicate effectively with vendors and hospital personnel on all levels is required
• Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
• Knowledge of computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role
  
  

Minimum Qualifications

• Minimum 1-year experience supporting locally hosted and web-based applications
• Highly organized with the ability to plan and execute small-to-large projects required
• Demonstrated ability to work independently to solve business/technology problems
• Understanding of software architecture (i.e., components, relationships, constraints)
• Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
• Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
• Ability to develop an in-depth knowledge of company products, procedures, applications, etc
• Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
  
  

Preferred Qualifications

• A bachelor’s degree is preferred
• Experience working in a healthcare or related field
  
  

Working Conditions

• Normal sedentary office environment
• Work requires frequent mental/visual effort and operating a PC
  
  

Home base will be St Mary's Hospital, however, will travel locally within the market. A Motor Vehicle Record (MVR) will be conducted on the finalist.

The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.

Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

2503010643

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

, $66,560 - $106,080 **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience ***Calculated based on a full time position

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care and Medical Practices

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