Application Analyst II (Remote) - WashU IT

Washington University; Missouri; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Transit benefit (U-Pass)

Retirement plan (403(b))

Vacation time and holidays

Job summary

Washington University is seeking an Application Analyst II to support enterprise applications across the university. You will analyze business needs, configure and administer applications, advise users, manage incidents, and collaborate with vendors to plan upgrades and enhancements.

The role emphasizes customer service, documentation, and improving adoption of applications while aligning with WashU initiatives in research, teaching, and administration. Remote-friendly within the US.

Qualifications

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• 2 Years Relevant Experience
• No specific certification/professional license required for this position.

Responsibilities

• Plan & analyze with stakeholders to understand key use-cases and requirements.
• Advise end users on application best practices and functionality.
• Coordinate vendor upgrades, testing, and impact analysis; develop mitigation plans.

Skills

Systems Analysis

Vendor Management

Incident Management

Customer Service

Requirements Gathering

Process Improvement

Education

Bachelor's degree

Job description

Location Remote, US Scheduled Hours 40

Position Summary

Under general supervision and technical guidance, the person in this position is responsible for the delivery of multiple functions and activities to support one or more enterprise applications to units across the University. Functions include application use case analysis to ensure application configuration meets business needs, performing configuration and administration to assigned applications, consultation on application capabilities and best practices, impact analysis of upgrades/changes, incident management, vendor management, and quality assurance/testing support. The person will also support efforts to increase adoption of assigned applications as needed. The Application Analyst II will possess a range of systems analysis and technical skills, coupled with strong customer service. The Application Analyst II will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives.

Job Description

Primary Duties & Responsibilities: Planning & Analysis: Partner with University stakeholders to understand key use-cases and requirements. Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications. Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. Typically related to vendor provided application/system enhancements or new implementations.

Operational Support Activities: Advise end users on application best practices and functionality. Respond to and resolve moderately complex incidents/requests submitted by customers utilizing critical thinking skills and functional application system knowledge. Develop a comprehensive understanding of assigned applications. Create and maintain documentation related to services, solutions, and applications.

Intake, Release Management & Product Enhancement: Plan, review, coordinate, and socialize impact of vendor managed application upgrades for moderately complex projects. Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained. Support contract renewal and licensing activities as needed. Validate, test, and implement solutions, new features and functionality. Develop moderately complex test plans as needed to ensure solutions identified will meet business requirements. Performs other duties as assigned. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Relevant Experience (2 Years) Skills: Not Applicable Driver’s License: A driver’s license is not required for this position.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Business Solutions Design, Commercial Acumen, Communication, Contract Agreements, Copywriting, Data Analysis, Data Capturing, Deadline Management, Decision Making, Digital Transformation, End User Services, Federal Grants Management, Group Presentations, Information Technology (IT), ITIL Framework, IT Problem Solving

Salary

Grade G13 Salary Range Base pay is commensurate with experience. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Application FAQ

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Useful Links

WashU offers the link to benefits: https://hr.wustl.edu/benefits/

Other Information

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching, and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection, and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

Frequently Asked Questions

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!

Regulatory

Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)