Patient Care Associate II - Faculty Practice Plan

Washington University; St. Louis (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Metro transit U‑Pass

Tuition assistance

Job summary

Washington University in St. Louis is seeking a Health Office Assistant to support clinical operations in a patient‑care setting. Responsibilities include assisting with patient flow, obtaining vital signs, and performing routine tasks under supervision to ensure smooth clinic operations.

You will help with documentation, coordinate with care teams, and maintain exam rooms and supplies while upholding HIPAA and OSHA standards.

Qualifications

• High school diploma or equivalent.
• ACLS and BLS certifications (American Heart Association / American Red Cross).
• 1 year of patient care support experience.
• Driver's license not required.

Responsibilities

• Interact with patients in clinic settings and perform routine tasks (vital signs, phlebotomy, tests, meds verification).
• Clarify patient flow, document procedures, route questions, and liaise with care teams.
• Monitor supplies and ensure adequate inventory; maintain clean, stocked, and compliant exam rooms.
• Comply with HIPAA, OSHA, and WashU policies; participate in in‑services and quality programs.

Skills

Patient Care

Communication

Documentation

HIPAA Compliance

OSHA Compliance

Education

High school diploma or equivalent

Vocational Diploma — Medical Assistant

Job description

Location

ST. LOUIS, MO 63108

Scheduled Hours

40

Position Summary

Prepares and maintains exam rooms, prepares charts, obtains records/information; assists with patient flow and ensures effective delivery of patient care and service for the clinical office.

Job Description Primary Duties & Responsibilities

• Patient Care – Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.
• Communication and Documentation – Directs the patient's flow assisting with various procedures/treatments and completes various documentation including requisitions. Routes phone messages, patient questions to the appropriate personnel. Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts. Completes various paperwork. Answers basic questions regarding treatments, diagnosis and/or procedures.
• Equipment and Supplies – Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards. Cleans and stocks exam rooms and sterilizes equipment.
• Maintains required HIPAA compliance, skills/competencies and participates in in‑services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards. Participates in quality improvement activities to ensure appropriate clinical outcomes.

Working Conditions

Job Location/Working Conditions: Normal office environment. Exposure to blood‑borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Repetitive wrist, hand or finger movement. Occasional lifting (25 lbs or less). Equipment: Office equipment. Clinical/diagnostic equipment.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
• Advanced Cardiovascular Life Support (ACLS) — American Heart Association
• Basic Life Support — American Heart Association
• Basic Life Support — American Red Cross
• Work Experience: Patient Care Support (1 Year)
• Driver's License: A driver's license is not required for this position.

More About This Job Required Qualifications

• Basic Life Support certification must be obtained within one month of hire date
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

• Some healthcare training or coursework.
• Education: Vocational Diploma — specific trade or career — Medical Assistant.
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: Relevant Experience (3 Years).
• Skills: Anatomy, Effective Written Communication, Electronic Medical Records (EMR), Healthcare Service, Interpersonal Communication, Medical Terminology, Oral Communications, Patient Interactions, Patient Support, Physician Communications, Physiology.

Salary Range

Grade C05-H Salary Range $16.92 - $24.59 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation & Pre‑Employment Screening

Accommodation If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre‑Employment Screening All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U‑Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Company Culture / Additional Info

Washington University in St. Louis’ collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well‑being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work‑life balance and support to learn, grow and make an impact at WashU, the community and the world.

Useful Links & FAQs

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!

Regulatory Postings

Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)