Application Analyst I

RWJBarnabas Health; West Orange (NJ); On-site; USD 83,000 - 117,000; Full time

Benefits offered by this job

PTO

Health insurance

Retirement plans

Dental & Vision Insurance

Job summary

RWJBarnabas Health is seeking an Application Analyst I for its IT&S Patient Access team in New Jersey. The role focuses on design, build, configuration, testing, and support of assigned applications, with responsibilities spanning workflow setup, testing, go-live support, and on-call coverage.

The ideal candidate possesses an associates degree with 2+ years of related work experience, and may require certification and ongoing training. Salary ranges are disclosed for New Jersey locations.

Qualifications

• Associates degree with 2+ years of relevant work experience; Bachelor’s degree preferred.
• Licensure required: applicable application certification, maintained through required training.
• Knowledge or exposure to healthcare clinical or financial systems and workflows is preferred.

Responsibilities

• Support design, build, configuration, testing, documentation and operational support of assigned applications under guidance.
• Assist with workflow build, system changes, issue resolution, go-live support and on-call coverage.
• Document modifications, workflows, decisions, risks, and issues; maintain version control and follow change control processes.

Education

Associates degree

Job description

Req #: 0000261661

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: IT&S Patient Access

Pay Range: $83,156.00 - $117,458.00 per year

Location: 95 Old Short Hills Road, West Orange, NJ 07052

Job Title: Application Analyst I

Location: SBC Corporation

Department Name: IT&S Patient Access

Req # 0000261661

Status Salaried

Shift Day

Pay Range $83,156.00 - $117,458.00 per year

Pay Transparency

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Setting The Stage

The Application Analyst I supports the design, build, configuration, testing, documentation, and operational support of assigned applications under guidance.

This role assists with workflow build, system changes, issue resolution, go-live support, and on-call coverage while escalating complex issues to senior analysts or leadership.

As an Application Analyst I, a Typical Day might include:

• Support application design and build activities for assigned workflows, configurations, screens, templates, data fields, and customer-defined functionality under guidance from senior analysts and leadership
• Participate in workflow review sessions with Operations and application team members to understand business needs and apply approved build standards
• Use external resources and established standards to support best-practice build decisions and maintain synchronization between environments
• Participate in unit, application, integrated, upgrade, and enhancement testing; execute test scripts and document results, issues, and troubleshooting outcomes
• Provide basic go-live, post go-live, and on-call application support, escalating more complex customer or build issues when appropriate
• Maintain clear ticket communication with customers, including status updates, resolution notes, and closure documentation for incidents, catalog requests, and enhancements
• Document system modifications, workflow changes, decisions, risks, and issues in required tracking tools while maintaining version control
• Follow established issue tracking, change control, and escalation processes to support timely resolution and closure of assigned work
• Assist with future-state materials, training curriculum review, change readiness documentation, and basic process improvement recommendations
• May perform other duties as assigned or directed by management

This Role Might Be For You If You Have

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,
• Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and sythat the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

To Be Considered For This Opportunity

Associates degree with 2 or more years of relevant work experience. Preferred Bachelor s degree or equivalent years of relevant work experience. Licensure Required: Applicable application certification is expected as required for the assigned application. Certification must be maintained through required New Version Training (NVT), as applicable. For certain clinical applications, clinical licensure is preferred and may be required as specified in the applicable job aid. 0-2 years of application, system build, support, healthcare, or related experience preferred. Exposure to assigned customer base, operational workflows, or application support processes preferred. Able to perform assigned work under guidance from senior analysts and leadership. Experience preferred: Knowledge and work experience with healthcare clinical (or financial systems). Knowledge of current clinical (or financial) system workflows and processes

Interested in learning more about our IT&S team? Check out this video from our leadership team! https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy

Benefits And Perks

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending AccountsWellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer