Applications Analyst II (Pharmacy/Omnicell)

TuftsMedicine; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

TuftsMedicine is seeking an IT Applications Support professional to design, implement, and optimize critical internal applications and systems infrastructure. You will work independently with minimal guidance and lead small to medium projects, ensuring timely delivery and excellent user support.

The role requires collaboration with end users, cross-functional teams, and occasional travel to Massachusetts for go-lives and upgrades, with an on-call rotation.

Qualifications

• High school diploma with 8 years relevant experience, or an associate degree with 6 years, or a bachelor's with 4 years.
• Experience implementing, optimizing, and supporting IT applications.
• Ability to lead small to medium projects with oversight.
• Excellent customer service and communication in a healthcare IT environment.

Responsibilities

• Develop detailed understanding of application functionality by working with senior staff.
• Collaborate with end users to understand and define requirements.
• Configure systems using available application tools and document builds.
• Provide input to implementation event plans and support during deployment events.

Skills

Customer service

Communication

Teamwork

Healthcare IT

Education

Associate degree in information technology, finance, clinical field, or related field

Bachelor's degree in information technology, finance, clinical field, or related field

High school diploma or equivalent with 8 years relevant experience

Job description

Hours: 40 hours per week; M-F

Location: Remote. May require occasional travel to Massachusetts for go-lives, upgrades, etc. On-call rotation required.

Job Profile Summary

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight.

Minimum Qualifications

1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor's degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience.

Duties and Responsibilities

1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.
2. Collaborate with end users to understand and define requirements.
3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.
4. Build and configure systems to meet requirements, using available application tools.
5. Create documentation of custom builds as appropriate.
6. Develop test scenarios based on requirements.
7. Execute testing and identify issues.
8. Research and resolve issues.
9. Provide input to application implementation event plans.
10. Provide support during application implementation events, including occasional off-hours support.
11. Lead small to medium size complex projects with oversight
12. Build enhancements to current functionality using application tools.
13. Participate in detailed testing of software updates and upgrades.
14. Respond to issues reported by users; research and resolve issues in a timely fashion.
15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.
16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk.
17. Collaborate with vendor support personnel to research and resolve vendor product issues.
18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Physical Requirements

1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
2. May be required to travel to a healthcare site or other designated location.
3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.
4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
5. Ability to see computer screens, monitoring equipment and reports.

Skills & Abilities

1. Excellent customer service orientation and good communication skills.
2. Ability to be flexible with changing priorities, initiatives, and tasks.
3. Ability to work within a team and to be successful in a team environment.
4. Skilled at supporting applications in a healthcare environment.
5. Knowledge and ability to clear