Application Analyst Associate

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 51,000 - 77,000; Full time

Job summary

Northwestern Medicine Information Services is seeking an Application Analyst Associate to support assigned services and systems. The role aligns with NM's ethics and compliance program, ensuring reliable system performance across healthcare operations.

You will monitor production queues, participate in project tasks under IS leadership, and help integrate end-user requests with software functionality while upholding QA standards and delivery methodologies. An on-call rotation is expected.

Qualifications

• 1-2 years of experience in Core Discipline.

Responsibilities

• Develops skills necessary to support assigned services and systems; learning integration and interaction of all supported services and systems.
• Monitors the production issue queue and resolves issues while maintaining SLA.
• Executes project tasks under IS leadership and performs routine support with assistance.
• Adheres to quality assurance standards and software delivery methodologies.
• Contributes to end-user requests integration with software functionality.
• Contributes to analysis and recommendations for application build and functionality to ensure reliability.
• Develops diagnostic skills to assist with problem determination across NMHC IS environment.
• Participation in on-call support to ensure availability and performance of systems.

Education

Bachelor's Degree

Job description

• Compensation: USD 37.44 - USD 56.16 - hourly

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Application Analyst Associate, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Develops skills necessary to support assigned services and systems while learning the integration and interaction of all supported services and systems.
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
• Executes project tasks as assigned under the direction of the IS Manager, Team Lead, or Senior IS Application Analyst, and executes routine support with assistance.
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
• Contributes to ongoing process to integrate end users requests with software functionality.
• Contributes to analysis and recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use.
• Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
• This position requires participation in an on-call support to ensure the availability and performance of our systems.

Qualifications

Experience:

1-2 years of Experience in Core Discipline

Preferred:

• Bachelor's Degree

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.