Application Analyst – Ambulatory Solutions

Duke Careers; Durham (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Duke Health Technology Solutions is seeking an Application Analyst for Ambulatory Solutions. The role focuses on developing, deploying, training, and supporting the Maestro Care EHR across ambulatory workflows, including EpicCare Ambulatory and related modules.

You will collaborate with Epic and Maestro Care teams, provide end-user training, participate in on-call rotations, and support clinics within Duke Health.

Qualifications

• Epic certification and proficiency as defined by management.
• Interprets and analyzes systems and data with supervision.
• Provides end-user training and knowledge transfer.

Responsibilities

• Develops, deploys, trains, and supports Maestro Care EHR across ambulatory workflows.
• Collaborates with Epic/Maestro Care teams to plan deployment tasks and testing.
• Provides on-call production support and issue resolution.
• Coordinates training for end-users and clinic staff.
• Reviews specifications and supports feature enhancements over time.

Skills

Epic certification

EHR deployment

Clinical workflow interpretation

User training

On-call support

Tools

Maestro Care

Epic Systems

NOVA

Haiku/Canto

Job description

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Application Analyst - Ambulatory Solutions

Work Arrangement:

Requisition Number: 272606

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Jul 23, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description
The Ambulatory Solutions Application Analyst is primarily responsible for developing, deploying, training, and providing post-implementation support for the Maestro Care Electronic Health Record (EHR) across ambulatory workflows. Responsibilities include planning, performing, managing, and supporting identified Maestro Care EHR users within the Duke Health environment. This support extends to the Ambulatory Solutions suite of modules, including EpicCare Ambulatory, Phoenix, Kaleidoscope, Care Everywhere, Haiku/Canto, Nurse Triage, Bones, Rehab, and other necessary Epic modules and third-party integrated applications.
Working closely with Epic and other Maestro Care application teams to create and execute deployment tasks, interpret clinical workflows, and participate in the build, testing, and support of Ambulatory Solutions applications. Advising and assisting with educational issues, including cross-training team members, end-users, and the DHTS Service Desk through face-to-face interactions, phone or email communications, and training classes. Participating in daily on-call rotations to provide production support and Core Ops error management.
Partnering with providers and clinical staff to improve their knowledge and fluency within Maestro Care as needed, coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Duke Health umbrella. Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between Maestro Care and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers. These services include participating in design sessions, reviewing specifications for the implementation of the Maestro Care EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care at Duke Health.
Reports To: IT Manager

Work Performed

Level 1

• Obtain additional Epic certification and proficiency as defined by management through classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments, and competency exams.
• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes simple tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team efficiency.
• Updates system, operational, and department documentation.
• Recommend areas for process improvement.
• Adhere to organizational policies and procedures defined within Maestro Care.
• Review, evaluate, and complete NOVA assignments by established deadlines, including associated build as required, for monthly SUs, Upgrades, and other system-assigned updates (i