Application Analyst

Intermountain Healthcare; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in healthcare technology is seeking a Staff Analyst to support various IT applications, including electronic health records and customer relationship management systems. This role involves a mix of technical support, project management, and collaboration with stakeholders and vendors. The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to document workflows effectively. Join a team that values innovation and efficiency while contributing to the improvement of healthcare services.

Benefits

Comprehensive benefits package

Equal opportunity employer

AI platform for application review

Qualifications

• Bachelor's degree in IT, healthcare, business, or related field preferred.
• Certification in Epic applications is required and must be maintained.

Responsibilities

• Support stakeholders by analyzing and diagnosing issues.
• Manage small to mid-size projects as a project manager.
• Configure, test, install, and maintain systems.

Skills

Microsoft Office Suite

System Analysis

Problem-Solving Skills

Documentation Skills

Data Collection and Analysis

Education

Bachelor's degree in IT

Relevant experience

Job description

Job Description:

This position supports information technology applications through planning, designing, implementing, maintaining, and optimizing systems such as electronic health records, registration, scheduling, billing, labs, radiology, PACS, pharmacy, home care, long-term care, population health, consumer technologies, enterprise resource planning, workforce scheduling, time and attendance, and customer relationship management.

The Staff Analyst provides technical support, configuration, and maintenance throughout the application lifecycle, including selection, implementation, support, archiving, and decommissioning. They may manage small projects and maintain relevant certifications (e.g., Epic).

Essential functions are performed independently with minimal supervision and include:

1. Supporting stakeholders by analyzing and diagnosing issues.
2. Translating requirements into design specifications and managing products.
3. Configuring, testing, installing, implementing, monitoring, and maintaining systems.
4. Documenting workflows and technical designs to meet business needs.
5. Partnering with vendors for third-party application support and integration.
6. Resolving incidents and problems according to service levels and standards.
7. Managing small to mid-size projects as a project manager.
8. Collaborating with peers, stakeholders, and vendors.
9. Following documentation and change management procedures.
10. Developing training and knowledge materials for users and team members.
11. Configuring and integrating hardware and software to meet client specifications.
12. Understanding and developing business reporting needs.
13. Participating in on-call duties and command center responsibilities, if applicable.
14. Assisting in testing plans to verify system outputs and integrity.
15. Attending team, project, and department meetings.
16. Working with project requestors to complete minimum viable products in ServiceHub.
17. Requesting resources for projects through the ServiceHub Resource Plan process.

Skills:

• Proficiency in Microsoft Office Suite, including Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Deep knowledge of business and applications.
• Understanding of system analysis and operating systems.
• Skills in needs assessment and documentation of solutions.
• Problem-solving skills with data collection and analysis.
• Ability to interpret industry publications, technical procedures, and regulations.
• Excellent written communication skills.

Preferred Qualifications:

Education: Bachelor's degree in IT, healthcare, business, or related field preferred; relevant experience may substitute upon approval.

Experience: Two years of related work experience or working towards a bachelor's degree with four years of related experience. Certification in Epic applications is required and must be maintained.

Physical Requirements:

Operate computers and IT equipment, requiring manual dexterity.

Visual acuity to read monitors and documents.

Ability to sit or stand for extended periods.

Location: Peaks Regional Office, Broomfield, Colorado

Work Hours: 40 hours per week, hourly rate $31.78 - $50.07 depending on experience.

Intermountain Health offers a comprehensive benefits package and is an equal opportunity employer. We use AI platform HiredScore for application review, ensuring fairness and privacy.