Application Administrator

Anavationllc; Hanover (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous medical insurance

100% dental insurance

401k plan with match

Tuition reimbursement

Life and AD&D Insurance

Job summary

Anavationllc is seeking an Application Administrator to support a mission-critical Government customer in Hanover, MD. This position involves Tier 3 support, performing ServiceNow administration tasks, and collaborating with cross-functional teams.

Ideal candidates should possess a Bachelor's degree, 1–2 years experience with workflow tools like ServiceNow, and a Top Secret Clearance. Benefits include generous medical insurance, 401k with match, and competitive pay.

Qualifications

• Top Secret Clearance or Active Top Secret/SCI required.
• 1–2+ years experience with workflow tools such as ServiceNow.
• IAT II or equivalent certifications preferred.

Responsibilities

• Provide Tier 3 application support for workflows.
• Monitor application performance and perform troubleshooting.
• Manage user accounts and maintain access controls.

Skills

ServiceNow Administration

Workflow Support

Technical Troubleshooting

User Training

Application Performance Monitoring

Education

Bachelor's degree

Tools

ServiceNow

Power Apps

Job description

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

AnaVation is seeking an Application Administrator to join our team and support our mission critical Government customer in Hanover, MD. The position assists in resolving Tier 3 incidents, performs routine ServiceNow administration tasks, and supports workflow and reporting applications. In this role, the selected candidate will report to the Operations Lead and collaborate closely with developers, data engineers, and the Agile Scrum Master. The ideal candidate will work across three different enclaves or networks in a mission-critical, on-site environment, with the opportunity to collaborate with cross-functional teams and gain hands‑on ServiceNow workflow, dashboard, reporting, and analytics experience.

Key Responsibilities

• Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
• Install, configure, and maintain application and platform components.
• Monitor application performance, identify issues, and perform troubleshooting to ensure system stability.
• Perform platform updates, patches, and upgrades.
• Provide technical support to end‑users, including resolving access and functional issues.
• Create and manage role‑based user accounts and maintain appropriate access controls.
• Manage application licenses and support compliance requirements.
• Support user training and provide guidance on new functionality and best practices.

Qualifications

Clearance: Top Secret Clearance or Active Top Secret/SCI

Education & Years of Experience: Bachelor’s degree and 1–2+ years of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.

Certifications: IAT II (CompTIA Security+ or equivalent) and/or ServiceNow Certified System Administrator (CSA), AWS, Azure, and/or SAFe Agile certifications.

Experience and Knowledge

• 1–2 years of hands‑on experience providing application support for workflow and reporting tools.
• Experience installing, configuring, and maintaining one or more applications.
• Experience providing technical support to end‑users, including resolving access and functional issues.
• Understanding of monitoring application performance, identifying issues, and performing troubleshooting to ensure system stability.
• Understanding of updates, patches, and upgrades.
• Experience as Tier 3 support of workflow and reporting tools with 100+ users.
• Experience with ServiceNow platform and tracking incidents and operational issues.
• Experience managing application licenses and supporting compliance requirements.
• Experience supporting user training and providing guidance on application functionality and best practices.
• Experience creating and managing role‑based user accounts and maintaining appropriate access controls.
• Experience using or supporting Case Management workflow systems.
• Exposure to ServiceNow Reporting and Analytics.
• Experience supporting DoW customer in a mission‑critical environment.

Benefits

• Generous cost sharing for medical insurance for the employee and dependents.
• 100% company paid dental insurance for employees and dependents.
• 100% company paid long‑term and short‑term disability insurance.
• 100% company paid vision insurance for employees and dependents.
• 401k plan with generous match and 100% immediate vesting.
• Competitive Pay.
• Generous paid leave and holiday package.
• Tuition and training reimbursement.
• Life and AD&D Insurance.

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a U.S. owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top‑notch work environment, and a world‑class, collaborative team.

If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!

AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.